This episode is brought to you by Resco and was recorded live at Ignite 2018 in Orlando, FL.

Joining Shawn Tabor and Sarah Jelinek:

Ben Vollmer

Sheila Shahpari

Nick Spallitta

Pierre Hulsebus

Scott Sewell

Microsoft recently announced new AI infused capabilities for Dynamics 365, and in this episode, a roundtable of customer service and field service experts discuss what this means to real-world Microsoft customers.

This episode of At Your Service is brought to you by Resco.

Shawn & Scott discuss migrating to the Unified Interface and some great resources to review before you take the leap!

In this episode of AYS (brought to you by Resco), the gang discusses their favorite upcoming features in the October ’18 Release Notes related to Customer Service, Field Service and Project Service! 

We are less than a week away from D365UG Virtual Service Summer Camp…Sarah is kicking off the event with her Top 5 features in Customer Service session and Shawn talks about new additions to the VSSC schedule from the Microsoft Product Teams.

Shawn and Sarah discuss the newly announced update cadence, specifically for Customer Service, Field Service, PSA and Unified Service Desk.  Scott and Shawn talk about Business Application Summit as well as Scott’s latest blog post on PSA Resource Utilization!

In this episode, we celebrate the MVP awards given to our hosts Sarah Jelinek & Scott LeFante! Scott also talks about Resource Utilization in PSA.

Blog Post: https://atyourservicepod.com/2018/06/01/wyntk-project-resource-utilization/

On this episode of AYS (brought to you by Resco), we are joined by Jim Lomas, PMP & Hannah Farley, CCMP.  We discuss Instructional Design and Organizational Change Management and how these strategies are used to address the Human Factor within global call center implementations.

Incident types act as service templates and allow users to quickly create work orders for the most common types of jobs that your company performs, including all of the necessary service tasks, products, services, required skills, and estimated work order duration. In this episode, Scott LeFante and Shawn Tabor discuss what you need to know about incident types and why you should use them in your Field Service deployments.

Shawn and Scott are back, and in this episode they catch us up on what is new with Dynamics 365 and Field Service:

Unified Resource Scheduling (URS) April update

Unified Resource Scheduling (URS) May update

Field Service & PSA Update Release 6

Common Data Service Restricted Entities requiring Dynamics 365 licenses

Spring 2018 update for Easy Repro

Download Easy Repro

This episode is brought to you by Resco. Stay tuned at the end of the episode for an update from Resco.

This episode is sponsored by Resco.

Mohamed Mostafa and Sarah Jelinek join us again to break down the release notes of the Spring Release for Field Service and Project Service Automation functionality!

Twitter:

@mimcrm (Mohamed)

@dyn365diva (Sarah)

Resco Minute: City Smart Services

http://citysmartservices.resco.net/

This episode of At Your Service is brought to you by Resco.

This week Sarah Jelinek and Mohammed Mostafa join Shawn to review the service related functionality in the Spring '18 release notes for Dynamics 365 and other Microsoft Business Applications.

Also, Agnes Vaľková gives us an update on what's new in the latest release of Resco Mobile CRM.

This episode is a production of Dynamic Podcasts LLC. Subscribe to the  CRM Audio network of podcasts on Apple Podcasts and Spotify.