This episode is brought to you by Resco Mobile CRM.

Incident types act as service templates and allow users to quickly create work orders for the most common types of jobs that your company performs, including all of the necessary service tasks, products, services, required skills, and estimated work order duration. In this episode, Scott LeFante and Shawn Tabor discuss what you need to know about incident types and why you should use them in your Field Service deployments.

Links in this episode:

• http://365saturday.com/dynamics/d365-atlanta-2018/ - D365 Saturday Atlanta
• https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident-types - How to configure Incident Types in Field Service for Dynamics 365

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