On this episode of AYS (brought to you by Resco), we are joined by Jim Lomas, PMP & Hannah Farley, CCMP.  We discuss Instructional Design and Organizational Change Management and how these strategies are used to address the Human Factor within global call center implementations.

On this episode of AYS (brought to you by Resco), we are joined by Jim Lomas, PMP & Hannah Farley, CCMP. We discuss Instructional Design and Organizational Change Management and how these strategies are used to address the Human Factor within global call center implementations.

On this episode of AYS (brought to you by Resco), we are joined by Jim Lomas, PMP &amp; Hannah Farley, CCMP. &nbsp;We discuss Instructional Design and Organizational Change Management and how these strategies are used to address the Human Factor within global call center implementations.

Managing Change

At Your Service is the service management podcast from CRM Audio. What you need to know about Dynamics 365 Customer Service, Field Service, and Project Service. Hosted by Business Applications MVP's Scott LeFante, Shawn Tabor, and Sarah Jelinek

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Managing Change

Managing Change