In this episode of At Your Service, Shawn Tabor and Scott LeFante discuss Universal Resource Scheduling with Dynamics 365 Field Service.

• Prerequisites for use
• How to enable resource scheduling for an entity
• Great ways to surface resourcing within the schedule board

Links:

Tipster Guide to Universal Resource Scheduling

July 2017 update for Field Service and Project Service Automation – Universal Resource Scheduling (Part 1)

July 2017 update for Field Service and Project Service Automation – Universal Resource Scheduling (Part 2)

In this episode of "At Your Service (sponsored by KingswaySoft), Shawn, Scott, and Ivan talk about the mobile options available for Dynamics 365 Field Service. Recent hurricanes like Irma and Harvey have underscored how having mobile access for field service is, even when not connected.

Topics discussed: 

• When should you use field service mobile (Resco)?
• When should you use the standard Dynamics mobile app?
• How much data should you allow offline?
• Using the Woodford customization framework
• Change management and training
• Mobile device management
• Security
• What capabilities are available in mobile
• Planning mobile deployment

This episode is a production of Dynamic Podcasts LLC. Subscribe to the  CRM Audio network of podcasts on Apple Podcasts.

This episode (sponsored by KingswaySoft) finds our service experts Shawn and Ivan on a road trip to experience the challenges that field service technicians face on a daily basis, and how Dynamics 365 Field Service can address these challenges:

• Scheduling
• Routing
• Dispatching
• Being prepared for jobs
• Getting the information needed to do the job

Hit the road with us and learn about field service!

This episode is a production of Dynamic Podcasts LLC. Subscribe to the  CRM Audio network of podcasts on Apple Podcasts.