Sri Srinivasan is global leader in IoT at Cisco. He shares the importance of bringing IT and OT (operations technology) together to solve the problems of disconnected operations and to remove the silos that hinder innovation and growth. He talks about how Cisco partners with industry tech leaders to find mission-critical integrated solutions and the need to give IT a bigger seat at the technology table.

Joe Gallitto joins us to talk about NY-based DJ Ambulette's digital transformation for their connected operations. Although the transformation started 5 years ago, it was integral to their ability to pivot in an unpredictable year and continue their mission to serve their community in new ways.

An early builder in the customer success space, Kristi Faltorusso (VP of Customer Success at IntelliShift) joins host John Carione to chat about how over 10 years ago Kristi came to be a part of the customer success "revolution" and how she expands this function from the traditional transactional "service" to a mutually beneficial and relationship-based "success" paradigm.