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Connecting the Dots
By Mel Bilge and Bill CushardBusiness
Connecting the Dots episodes
- 26 Kirsty Roper Customer success marketing is how customers learn Redgate Software
In this episode, we talk to Kirsty Roper, content delivery coordinator at Redgate Software.
- Connect with Kirsty on Linkedin.
- Mel on Linkedin
- Bill on Linkedin
- Contact us at Learndot.com
48 min - 25 Michele Wiedemer on the process of creating video tutorials
In this episode, we talk to Michele Wiedemer, manager of customer education at Snyk, about her process for creating video tutorials.
- Connect with Michele on Linkedin.
- Mel on Linkedin
- Bill on Linkedin
- Contact us at Learndot.com
51 min - 24 Donna Weber Onboarding is not implementation
In this episode, we talk to Donna Weber, author of Onboarding matters: How successful companies transform new customers into loyal champions.
- Connect with Donna at her website
- Get Donna’s book
- Article 1 Donna talked about: Onboarding ≠ Implementation
- Article 2 Donna talked about: Whoever Understands The Customer Best Wins
- Article 3 Donna talked about: You Don't Want Happy Customers
- Mel on Linkedin
- Bill on Linkedin
- Contact us at Learndot.com
49 min - 23 Malachi Hopoate Running a one-person customer education team
In this episode, we talk to Malachi Hopoate, customer education manager at Awardco about running a one-person customer education team.
- Connect with Malachi on Linkedin.
- Mel on Linkedin
- Bill on Linkedin
- Contact us at Learndot.com
53 min - 22 Alex Matheson Video production in customer education
In this episode, we talk to Alex Matheson, manager of customer education at Code42 about video production in customer education.
- Connect with Alex on Linkedin.
- Check out Alex's bloopers on a recent Linkedin post.
- Mel on Linkedin
- Bill on Linkedin
- Contact us at Learndot.com
52 min - 21 Bear Shelton Customer education at Lucid
In this episode, we talk to Bear Shelton, manager of customer education at Lucid.
- Connect with Bear on Linkedin.
- Lucid education resources.
- Mel on Linkedin
- Bill on Linkedin
- Contact us at Learndot.com
58 min - 20 Melissa VanPelt Driving ROI with customer education at Seismic
In this episode, we talk to Melissa VanPelt, vice president of global education & advocacy at Seismic.
- Connect with Melissa on Linkedin.
- That Seismic University press release we talked about.
- Mel on Linkedin
- Bill on Linkedin
- Contact us at Learndot.com
49 min - 19 Customer education maturity model REDUX [Webinar recording]
This is a webinar recording describing updated to our customer education maturity model. We call it a redux. First launched in 2014, we felt this was long over due for an update.
- You can get the video recording here
- Mel on Linkedin
- Bill on Linkedin
- Contact us at Learndot.com
59 min - 18 Stephanie Pellegrino Customer education at Gong.io
In this episode, we talk to Stephanie Pellegrino, head of customer education and training at Gong.io.
- Connect with Stephanie on Linkedin
- Mel on Linkedin
- Bill on Linkedin
- Contact us at Learndot.com
48 min - 17 User groups in a COVID world
Mel and Bill talk about user groups in a COVID world. We started a user group. Are software companies doing user groups anymore? Why/Why not?
- Mel on Linkedin
- Bill on Linkedin
- Contact us at Learndot.com
34 min
About Connecting the Dots
From the publisher's feed
Our mission is to be coveted by fast-growing software companies as the single most reliable partner in the acceleration of their growth. Connecting the Dots is a podcast from Learndot by…
ServiceRocket, in which Mel Bilge and Bill Cushard talk to interesting people in the SaaS and open source software services and customer education ecosystem.