This week Chris talks to Adam Forman, Founder and director at Support Wizard & Captive Wifi.

A little more about Support Wizard & captive wifi?

"Captive Wifi is Customer Wi-Fi made simple with feedback and footfall included as standard & Support Wizard is Proactive, strategic and reliable IT Support and Communications Services for London.

SupportWizard stands out from the crowd! We're not just another broad-spectrum IT support service. Instead, we've carved a niche for ourselves in the hospitality sector. With hands-on and strategic expertise honed over the years, complemented by our key relationships within the industry, we ensure you get specialised support tailored to your needs. Let's make IT simple and efficient for your hospitality business!"

We had a great chat at Brewdog in Waterloo and discussed the following;

• Adam's brilliant journey to tech support through hs early years of running events and documenting them through his website, basically being Facebook before Facebook!
• Offering tech support to the industry and building long-lasting relationships
• Stepping in to solve customer connectivity problems and building captive wifi
• Understanding the industry from both tech and operations
• Rebuilding the customer journey through Wi-Fi connectivity, no pushing to insta, no basic splash pages, connected storytelling where customer data is both protected and useful!
• His mission to order from mobile, remove the kiosk revolution from QSR brands so a guest can arrive, connect to the wifi order to your table number and leave.
• The inception of Tableready.io, connecting the dots between reservations and marketing, coming soon.

And much more....... 

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