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Connections: Development Matters
Connections: Development Matters episodes
- Surprise, Sincerity and Creativity: Engaging Clients during CrisisJohn L. Evans, Jr., Head Strategist of Knowledge Labs™, speaks with bestselling author Dr. Joseph Michelli about what advisors can do to engage meaningfully with clients during these difficult times. Anticipating and meeting clients’ unstated needs is key, as is finding creative and sincere ways to show support and solidarity.26 min
- Plan Talk: New Fiduciary Allegations Arise around Failure to Diversify and ESG InvestingIn the latest episode of Plan Talk, Retirement Director Ben Rizzuto discusses the implications of two recent fiduciary breach cases. The first case highlights the issue of equity funds being too highly correlated and fixed income options too limited within retirement plans. The second case, filed against the Retail Employee’s Superannuation Trust in Australia, questions whether plan sponsors have a fiduciary responsibility to consider how ESG factors such as climate change may impact participant assets.21 min
- How Gratitude, Belonging and Team Culture Help Drive Client LoyaltyJohn Evans, Ed.D., Head Strategist of Knowledge Labs at Janus Henderson, interviews Dr. Joseph Michelli, speaker, organizational consultant and New York Times bestselling author. His most recent book, “The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community and Belonging,” outlines strategies for creating tremendous client experiences and improving team culture.18 min
- Plan Talk: Best of 2019In the year’s final Plan Talk episode, Janus Henderson Retirement Director Ben Rizzuto highlights key updates, trends and stories in the defined contribution space from 2019.26 min
- 3 Ways to Address the Rising Stress in our YouthJohn Evans, Ed.D., Head Strategist of Knowledge Labs at Janus Henderson Investors, interviews Dr. Julie Wei, Division Chief, Division of Otolaryngology, and Department of Surgery at Nemours Children’s Health System on addressing the rising stress in our youth.47 min
- Plan Talk: How Plan Sponsors Can Work to Prevent Fiduciary FailuresIn this Plan Talk episode, Janus Henderson Retirement Director Ben Rizzuto covers lessons to be learned from key fiduciary breach cases.25 min
- Disrupting the Customer Service Model to Create an Exceptional Client ExperienceJohn Evans, Jr, EdD, Head Strategist of Knowledge Labs at Janus Henderson, talks to author Betsy Sanders about how creating a tremendous client experience in a commoditized world, requires disrupting the standard model of customer service.37 min
- Creating a Client Experience that Wows … Every Step of the WayLearn the keys to create a client experience with tremendous impact in a commoditized world in an exclusive interview hosted by John Evans Jr., Ed.D., Head Strategist of Knowledge Labs at Janus Henderson, with customer service keynote speaker and regular trainer for Walt Disney World and author Teri Yanovitch.26 min
- Plan Talk: Fixing the Fixed Income Options in Defined Contribution PlansIn our latest Plan Talk episode, Janus Henderson Retirement Director Ben Rizzuto highlights some considerations for retirement plan sponsors, when determining fixed income options for their plan menus.25 min
- Plan Talk: Does It Spark Joy?The KonMari Method™ encourages people to discard any belongings that do not spark joy. Janus Henderson Retirement Director Ben Rizzuto suggests this approach could be used to clear up some of the legal and regulatory clutter surrounding 401(k) plans.20 min
About Connections: Development Matters
From the publisher's feed
Development Matters empowers financial professionals with insight and education to help them hone their skills and exceed expectations – both in business and in life. Connecting you with perspectives from across our organisation and industry, this channel seeks to enhance your performance and deepen your expertise.
Views presented are as of the date published and may not reflect the views of others in the organization. This material shall not be deemed to be a direct or indirect provision of investment management services. No forecasts can be guaranteed and there is no guarantee that the information supplied is complete or timely. Past performance does not predict future returns. Investing involves risk, including the possible loss of principal.
Janus Henderson Investors is the name under which investment products and services are provided by the entities identified in the following jurisdictions: (a) Europe by Janus Capital International Limited (reg no. 3594615), Henderson Global Investors Limited (reg. no. 906355), Henderson Investment Funds Limited (reg. no. 2678531), Henderson Equity Partners Limited (reg. no.2606646), (each registered in England and Wales at 201 Bishopsgate, London EC2M 3AE and regulated by the Financial Conduct Authority) and Henderson Management S.A. (reg no. B22848 at 2 Rue de Bitbourg, L-1273, Luxembourg and regulated by the Commission de Surveillance du Secteur Financier); (b) the U.S. by SEC registered investment advisers that are subsidiaries of Janus Henderson Group plc; (c) Canada through Janus Henderson Investors US LLC only to institutional investors in certain jurisdictions; (d) Singapore by Janus Henderson Investors (Singapore) Limited (Co. registration no. 199700782N). This advertisement or publication has not been reviewed by Monetary Authority of Singapore; (e) Hong Kong by Janus Henderson Investors Hong Kong Limited. This material has not been reviewed by the Securities and Futures Commission of Hong Kong; (f) Taiwan R.O.C by Janus Henderson Investors Taiwan Limited (independently operated), Suite 45 A-1, Taipei 101 Tower, No. 7, Sec. 5, Xin Yi Road, Taipei (110). Tel: (02) 8101-1001. Approved SICE licence number 023, issued in 2018 by Financial Supervisory Commission; (g) South Korea by Janus Henderson Investors (Singapore) Limited only to Qualified Professional Investors (as defined in the Financial Investment Services and Capital Market Act and its sub-regulations); (h) Japan by Janus Henderson Investors (Japan) Limited, regulated by Financial Services Agency and registered as a Financial Instruments Firm conducting Investment Management Business, Investment Advisory and Agency Business and Type II Financial Instruments Business; (i) Australia and New Zealand by Janus Henderson Investors (Australia) Limited (ABN 47 124 279 518) and its related bodies corporate including Janus Henderson Investors (Australia) Institutional Funds Management Limited (ABN 16 165 119 531, AFSL 444266) and Janus Henderson Investors (Australia) Funds Management Limited (ABN 43 164 177 244, AFSL 444268); (j) the Middle East by Janus Capital International Limited, regulated by the Dubai Financial Services Authority as a Representative Office. No transactions will be concluded in the Middle East and any enquiries should be made to Janus Henderson. We may record telephone calls for our mutual protection, to improve customer service and for regulatory record keeping purposes.
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