While the operational side of the pharmacy care services business rarely garners headlines, the efforts of operations teams are vital to making prescription medications accessible and affordable. Optum Rx Senior Vice President of Clinical Consulting, Scott Draeger recently welcomed Jason Greenberg, Optum Rx Chief of Operations, and Katie Schumacher, Vice President of digital products at Optum Rx to discuss how ongoing innovations in operations are helping to help improve the pharmacy benefit management experience for plan sponsors, providers, and members.