This week, host James Furbush interviews Connie Lee, Senior Director of Patient Access at UCLA Health.

Connie discusses the unique organization of patient access at UCLA, sharing her professional journey, the role of mentorship, and her vision for the future of patient access. She also emphasizes the importance of leadership, cultural changes, and innovative solutions in enhancing patient access and overall experience.

Whether you're new to RCM or looking to advance your career, this episode is packed with valuable advice and firsthand experiences.

00:00 Introduction to the RCM Ladder

00:28 Sponsor Shoutout: Health Exchange

01:25 Meet Connie Lee: Senior Director of Patient Access at UCLA Health

01:43 Patient Access at UCLA Health

03:59 Connie Lee's Career Journey

06:16 The Importance of Mentorship

14:23 Future of Patient Access

24:44 Leadership and Team Development

29:02 Lightning Round Questions

33:32 Conclusion and Career Opportunities at UCLA Health