The RCM Ladder

By James Furbush, VP Marketing at AccessOne

Because most people didn't go to college for revenue cycle, and there's not much of a blueprint for how to grow your career. This show is for everyone working in the industry who want to level up thei... more

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FAQs about The RCM Ladder:

How many episodes does The RCM Ladder have?

The podcast currently has 12 episodes available.

The RCM Ladder episodes:

November 22, 2024 Jennifer Dyrseth, Olympic Medical Center: Taylor Swift, Having Fun, Public Speaking
In this episode, we dive into the world of revenue cycle management and career development with Jennifer Dyrseth, the manager of patient financial services at Olympic Medical Center.
Jennifer shares her career journey, the importance of public speaking, accepting constructive criticism, and tips for thriving in the revenue cycle profession.
Learn about the impact of every role within the revenue cycle, adapting to new regulations, and the significance of continuous learning. Discover how Jennifer and her team keep their work environment fun and engaging while prioritizing patient care.
Whether you're a seasoned professional or just starting out, this conversation provides valuable insights and advice. Tune in for inspiration and practical tips to level up in your career!
00:00 Introduction to the RCM Ladder
00:28 Sponsor Shoutout: Health Exchange
01:25 Meet Jennifer Dearseth from Olympic Medical Center
01:41 Jennifer's Role and Responsibilities
03:40 Balancing Work and Fun at OMC
05:32 Skills for Success in Revenue Cycle
07:15 Accepting and Giving Constructive Feedback
10:13 The Importance of Public Speaking
14:56 Navigating Regulations and Networking
16:36 Advice for New Revenue Cycle Professionals
18:00 Future Goals and Career Vision
23:56 Challenges and Innovations in Revenue Cycle
26:28 Lightning Round: Quickfire Questions
28:15 Join the Team at Olympic Medical Center
29:36 Conclusion and Contact Information
...more
31min
October 16, 2024 Lisa Layton of BAMF Health - Practice Gratitude to Develop a Positive Mindset in RCM
Join us in this enlightening episode as we sit down with Lisa Layton, the manager of patient access at @bamfhealth_HQ , to explore her non-traditional career journey in revenue cycle management (RCM).
Lisa shares invaluable insights on the importance of continuous learning and mastering the critical skill of asking questions, even without a traditional college degree.

We delve into the daily challenges of managing billing processes, adapting to constant changes in payer regulations, and maintaining a positive mindset through self-reflection and gratitude.
Discover how Lisa integrates clinical and revenue teams to revolutionize their revenue cycle and enhances patient experience. Get a peek into the vital metrics and major goals for 2024, and learn about career opportunities at BAMF Health.
Don't miss this captivating discussion aimed at boosting healthcare efficiency and expanding nationally and globally.
00:00 Introduction to the RCM Ladder
00:28 Sponsor Shoutout: Health Exchange
01:25 Meet Lisa Layton: Manager of Patient Access
01:44 Lisa's Role at BAMF Health
02:40 BAMF Health: Precision Medicine and Patient Care
04:05 Lisa's Unique Career Journey
05:59 Teaching and Giving Back
10:59 The Importance of Asking Questions
12:46 Challenging Yourself in Your Career
14:58 Leadership and Mindset
18:45 Career Aspirations and Growth
19:48 Lightning Round Q&A
23:27 Final Thoughts and Farewell

#RCMLadder #rcmleaders #revenuecyclemanagement #healthcare
...more
25min
September 16, 2024 Connie Lee, UCLA Health | Patient Access is Having a Moment in RCM
This week, host James Furbush interviews Connie Lee, Senior Director of Patient Access at UCLA Health.
Connie discusses the unique organization of patient access at UCLA, sharing her professional journey, the role of mentorship, and her vision for the future of patient access. She also emphasizes the importance of leadership, cultural changes, and innovative solutions in enhancing patient access and overall experience.
Whether you're new to RCM or looking to advance your career, this episode is packed with valuable advice and firsthand experiences.
00:00 Introduction to the RCM Ladder
00:28 Sponsor Shoutout: Health Exchange
01:25 Meet Connie Lee: Senior Director of Patient Access at UCLA Health
01:43 Patient Access at UCLA Health
03:59 Connie Lee's Career Journey
06:16 The Importance of Mentorship
14:23 Future of Patient Access
24:44 Leadership and Team Development
29:02 Lightning Round Questions
33:32 Conclusion and Career Opportunities at UCLA Health
...more
35min
August 29, 2024 Katina Robinson: Navigating the Organized Chaos of Patient Access
In this episode of RCM Ladder, host James Furbush interviews Katina Robinson, a Patient Access Manager at Methodist Hospital for Surgery in Dallas, Texas.
Katina shares her journey in healthcare management over the past decade, discussing her unexpected love for the organized chaos of ED registration and her passion for training staff.
She emphasizes the importance of effective communication, active listening, and empathy in patient access. Katina also addresses challenges like changing payer guidelines and the negative perceptions of revenue cycle roles.
Discover her vision for the future of her career, focusing on data analytics and training, and learn about her current initiatives to build a cohesive team and improve patient access processes.
00:00 Introduction to the RCM Ladder
00:28 Sponsor Shoutout: The Health Exchange
01:30 Meet Katina Robinson: Patient Access Manager
01:54 Katina's Journey in Healthcare
03:04 Challenges and Skills in Revenue Cycle Management
05:11 The Importance of Patient Access
07:17 Balancing Empathy and Professionalism
13:29 Changing Payer Guidelines and Their Impact
18:09 Future Vision and Career Goals
19:15 The Value of Training and Data Analytics
24:31 Lightning Round: Quick Insights
27:49 Opportunities at Methodist Hospital for Surgery
29:06 Connecting with Katina Robinson
29:33 Conclusion and Farewell
...more
31min
August 12, 2024 Fareed Aziz: You Might Be Surprised By What Motivates Your Team
Join James Furbush as he sits down with Fareed Aziz, Vice President of Revenue Cycle Management for the Marshall Health Network in West Virginia.
In this episode, Fareed shares his fascinating journey from growing up in Hyderabad, India, to becoming a key leader in RCM.
They discuss the importance of continuous learning, team empowerment, and fun in leadership. Fareed also talks about addressing staffing challenges through his venture, Steward Global Consulting. __________________________________________________
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Healthcare providers partner with AccessOne to offer their patients flexible payment options with zero interest (0.00% APR) and family-friendly terms. __________________________________________________
*Show Notes*
00:00 Introduction to the RCM Ladder
00:28 Sponsor Shoutout: The Health Exchange
01:25 Meet the Host and Guest
02:43 Fareed Aziz's Journey into Revenue Cycle Management
05:28 Building a Culture of Excellence in Revenue Cycle
08:06 Leadership and Team Motivation Strategies
12:33 Fun and Motivation: Pie in the Face Story
19:03 Future Career Aspirations
19:56 Strategic Career Growth
20:29 Importance of Self-Investment
20:33 Setting Goals and Milestones
21:29 Building Your Personal Brand
22:00 Embracing New Challenges
23:12 Learning from Different Roles
24:08 Current Self-Investment Strategies
25:15 Challenges in Revenue Cycle Management
26:38 Investing in Your Team
27:58 Addressing Industry Issues
29:02 Lightning Round Q&A
34:01 Steward Global Consulting
37:38 Conclusion and Contact Information
...more
39min
July 25, 2024 Becky Peters: Every career opportunity matters, no matter how small
Join us on this episode of the RCM Ladder as James Furbush sits down with Becky Peters, the Executive Director of Patient Access at Banner Health.
Becky shares her impressive journey in healthcare, touching on key responsibilities, career development insights, and the essential skills needed for success. Learn about Banner Health's initiatives, the importance of education and certifications, and how to navigate challenges in the ever-evolving landscape of healthcare reimbursement.
Don't miss Becky's advice on leveraging opportunities and building impactful relationships in your career.
00:00 Introduction to the RCM Ladder
00:28 Sponsor Shoutout: Health Exchange
01:25 Meet Becky Peters: Executive Director of Patient Access
01:56 Becky's Role and Responsibilities at Banner Health
04:03 Managing a Large Team: Strategies and Challenges
07:14 Key Skills for Leadership Success
10:04 Advice for Early Career Professionals
11:33 The Importance of Networking in Healthcare
14:31 Taking Advantage of Opportunities and Stretch Assignments
17:38 The Value of Certifications and Continuous Learning
24:53 Evaluating Career Moves: Lateral vs. Upward
29:54 Future Career Aspirations and Continuous Growth
36:15 Challenges in Revenue Cycle Management
41:21 Lightning Round: Quickfire Questions
44:07 Conclusion and Career Opportunities at Banner Health
...more
47min
July 12, 2024 Ken Hogue: On Becoming a Chief Revenue Cycle Officer
In this insightful episode of the RCM Ladder, host James Furbush engages with Ken Hogue, Chief Revenue Cycle Officer at United Health Services in Binghamton, NY.
They delve into Ken's recent promotion and discuss the critical role of a Chief Revenue Cycle Officer in modern healthcare. Ken shares his career journey from his early teens working in his grandfather's practice to leading revenue cycle management at UHS.
Topics include balancing clinical and financial needs, leveraging technology, the importance of active listening, and innovative ways to enhance patient experience and efficiency in healthcare.
Tune in for valuable insights into career development and operational excellence in the dynamic field of revenue cycle management.
00:00 Introduction to the RCM Ladder
00:28 Sponsor Shoutout: The Health Exchange
01:25 Meet Ken Hogue: Chief Revenue Cycle Officer
01:44 Ken's Career Journey and Early Influences
02:54 The Role and Impact of a Chief Revenue Cycle Officer
04:53 Challenges and Innovations in Revenue Cycle Management
09:43 Leadership and People Management Insights
17:22 The Importance of Communication and Collaboration
34:51 Navigating Technological Changes and Denials
43:54 Lightning Round and Closing Remarks
...more
51min
June 17, 2024 Laura Kern: Get Excited About Succession Planning and Organization Design
In this episode of the RCM Ladder, host James Furbush sits down with Laura Kern, the Director of Patient Access at the University of Toledo Medical Center (UTMC).
Laura discusses the unique aspects of UTMC as an academic health system and her innovative approach to succession planning and team development within patient access.
She explains the cultural shift she's spearheaded to break down silos and promote internal growth through strategic restructuring and fostering collaboration. Laura also shares valuable insights on the importance of listening, diversity, and empowering leaders across the organization, while reflecting on her personal journey and growth as a leader.
The conversation covers the challenges and future ambitions for Laura's team, highlighting the importance of building a cohesive culture in the ever-evolving landscape of healthcare reimbursement.
00:00 Introduction to the RCM Ladder
00:28 Sponsor Shoutout: The Health Exchange
01:25 Meet Laura Kern: Director of Patient Access
01:42 Unique Aspects of University of Toledo Medical Center
02:49 Patient Access Responsibilities and Challenges
04:39 Succession Planning and Career Development
12:26 Implementing Organizational Changes
15:43 Impact of Organizational Changes
18:02 Future Goals and Team Empowerment
23:04 Diversity in Team Building
24:03 Challenges of In-Person Interviews
24:21 Finding the Right Leadership Fit
25:16 Overcoming Team Resistance
25:34 Recognizing and Developing Talent
29:06 The Importance of Listening
31:18 Building a Leadership Culture
35:46 Understanding Revenue Cycle
37:32 Lightning Round Q&A
39:45 Job Opportunities at UTMC
42:10 Final Thoughts and Contact Information
...more
43min
June 03, 2024 Willie Brown: These are the Three Cs of Effective RCM Leadership
Welcome to this episode of the RCM Ladder, where host James Furbush dives deep into career growth for revenue cycle professionals with special guest Willie Brown, VP of Revenue Cycle at Sentara Healthcare.
Willie shares his journey from entry-level roles to his current position, emphasizing the importance of compassion, coachability, and consistency. This insightful discussion also covers leadership philosophies, handling the challenges posed by the COVID-19 pandemic, and the critical skills required for success in healthcare reimbursement.
Don't miss this episode for valuable leadership lessons and professional development tips.
00:00 Introduction to the RCM Ladder
00:28 Sponsor Shoutout: The Health Exchange
01:25 Meet Willie Brown: VP of Revenue Cycle at Sentara Healthcare
03:23 Willie's Leadership Philosophy: The Three C's
08:02 Navigating Challenges and Achievements in Revenue Cycle
14:57 Personal and Professional Resilience During COVID-19
25:39 Career Growth and Readiness
29:49 Lightning Round and Final Thoughts
...more
35min
June 03, 2024 Bond Ortiz: Building a Future-Ready RCM Team
In this episode of the RCM Ladder, host James Furbush sits down with Bond Ortiz, Vice President of Revenue Cycle at Bond Orthodontics, to discuss her impressive career in the healthcare revenue cycle management (RCM) space.
Bond shares her journey from working as a file clerk in college to holding various roles in different healthcare sectors, including ACOs, behavioral health, and orthodontics.
The conversation covers key topics such as the importance of continuous learning, leveraging AI and RPA technologies, building efficient teams, and maintaining revenue integrity.
Bond also emphasizes the benefits of a small, engaged team and offers insights into navigating the ever-changing landscape of healthcare reimbursement. Whether you're a seasoned RCM professional or just starting out, this episode provides valuable insights and practical advice for advancing your career in the field.
00:00 Introduction to the RCM Ladder
00:28 Sponsor Shoutout: The Health Exchange
01:25 Meet Bond Ortiz: Career Overview
04:14 The Evolution of RCM and Technology
05:14 The Importance of Learning and Community
08:23 Implementing RPA and AI in RCM
11:59 Managing Teams and Employee Retention
22:17 Navigating Change and Compliance
27:44 Lightning Round
29:11 Closing Remarks and Job Opportunities
...more
32min

FAQs about The RCM Ladder:

How many episodes does The RCM Ladder have?

The podcast currently has 12 episodes available.