The RCM Ladder

In this episode, we dive into the world of revenue cycle management and career development with Jennifer Dyrseth, the manager of patient financial services at Olympic Medical Center.

Join us in this enlightening episode as we sit down with Lisa Layton, the manager of patient access at  @bamfhealth_HQ , to explore her non-traditional career journey in revenue cycle management (RCM).

Lisa shares invaluable insights on the importance of continuous learning and mastering the critical skill of asking questions, even without a traditional college degree.

We delve into the daily challenges of managing billing processes, adapting to constant changes in payer regulations, and maintaining a positive mindset through self-reflection and gratitude.

Discover how Lisa integrates clinical and revenue teams to revolutionize their revenue cycle and enhances patient experience. Get a peek into the vital metrics and major goals for 2024, and learn about career opportunities at BAMF Health.

Don't miss this captivating discussion aimed at boosting healthcare efficiency and expanding nationally and globally.

00:00 Introduction to the RCM Ladder

00:28 Sponsor Shoutout: Health Exchange

01:25 Meet Lisa Layton: Manager of Patient Access

01:44 Lisa's Role at BAMF Health

02:40 BAMF Health: Precision Medicine and Patient Care

04:05 Lisa's Unique Career Journey

05:59 Teaching and Giving Back

10:59 The Importance of Asking Questions

12:46 Challenging Yourself in Your Career

14:58 Leadership and Mindset

18:45 Career Aspirations and Growth

19:48 Lightning Round Q&A

23:27 Final Thoughts and Farewell

#RCMLadder #rcmleaders #revenuecyclemanagement #healthcare

This week, host James Furbush interviews Connie Lee, Senior Director of Patient Access at UCLA Health.

Connie discusses the unique organization of patient access at UCLA, sharing her professional journey, the role of mentorship, and her vision for the future of patient access. She also emphasizes the importance of leadership, cultural changes, and innovative solutions in enhancing patient access and overall experience.

Whether you're new to RCM or looking to advance your career, this episode is packed with valuable advice and firsthand experiences.

00:00 Introduction to the RCM Ladder

00:28 Sponsor Shoutout: Health Exchange

01:25 Meet Connie Lee: Senior Director of Patient Access at UCLA Health

01:43 Patient Access at UCLA Health

03:59 Connie Lee's Career Journey

06:16 The Importance of Mentorship

14:23 Future of Patient Access

24:44 Leadership and Team Development

29:02 Lightning Round Questions

33:32 Conclusion and Career Opportunities at UCLA Health

In this episode of RCM Ladder, host James Furbush interviews Katina Robinson, a Patient Access Manager at Methodist Hospital for Surgery in Dallas, Texas.

Katina shares her journey in healthcare management over the past decade, discussing her unexpected love for the organized chaos of ED registration and her passion for training staff.

She emphasizes the importance of effective communication, active listening, and empathy in patient access. Katina also addresses challenges like changing payer guidelines and the negative perceptions of revenue cycle roles.

Discover her vision for the future of her career, focusing on data analytics and training, and learn about her current initiatives to build a cohesive team and improve patient access processes.

00:00 Introduction to the RCM Ladder

00:28 Sponsor Shoutout: The Health Exchange

01:30 Meet Katina Robinson: Patient Access Manager

01:54 Katina's Journey in Healthcare

03:04 Challenges and Skills in Revenue Cycle Management

05:11 The Importance of Patient Access

07:17 Balancing Empathy and Professionalism

13:29 Changing Payer Guidelines and Their Impact

18:09 Future Vision and Career Goals

19:15 The Value of Training and Data Analytics

24:31 Lightning Round: Quick Insights

27:49 Opportunities at Methodist Hospital for Surgery

29:06 Connecting with Katina Robinson

29:33 Conclusion and Farewell

Join James Furbush as he sits down with Fareed Aziz, Vice President of Revenue Cycle Management for the Marshall Health Network in West Virginia.

In this episode, Fareed shares his fascinating journey from growing up in Hyderabad, India, to becoming a key leader in RCM.

They discuss the importance of continuous learning, team empowerment, and fun in leadership. Fareed also talks about addressing staffing challenges through his venture, Steward Global Consulting. __________________________________________________

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*Show Notes*

00:00 Introduction to the RCM Ladder

00:28 Sponsor Shoutout: The Health Exchange

01:25 Meet the Host and Guest

02:43 Fareed Aziz's Journey into Revenue Cycle Management

05:28 Building a Culture of Excellence in Revenue Cycle

08:06 Leadership and Team Motivation Strategies

12:33 Fun and Motivation: Pie in the Face Story

19:03 Future Career Aspirations

19:56 Strategic Career Growth

20:29 Importance of Self-Investment

20:33 Setting Goals and Milestones

21:29 Building Your Personal Brand

22:00 Embracing New Challenges

23:12 Learning from Different Roles

24:08 Current Self-Investment Strategies

25:15 Challenges in Revenue Cycle Management

26:38 Investing in Your Team

27:58 Addressing Industry Issues

29:02 Lightning Round Q&A

34:01 Steward Global Consulting

37:38 Conclusion and Contact Information

Join us on this episode of the RCM Ladder as James Furbush sits down with Becky Peters, the Executive Director of Patient Access at Banner Health.

Becky shares her impressive journey in healthcare, touching on key responsibilities, career development insights, and the essential skills needed for success. Learn about Banner Health's initiatives, the importance of education and certifications, and how to navigate challenges in the ever-evolving landscape of healthcare reimbursement.

Don't miss Becky's advice on leveraging opportunities and building impactful relationships in your career.

00:00 Introduction to the RCM Ladder

00:28 Sponsor Shoutout: Health Exchange

01:25 Meet Becky Peters: Executive Director of Patient Access

01:56 Becky's Role and Responsibilities at Banner Health

04:03 Managing a Large Team: Strategies and Challenges

07:14 Key Skills for Leadership Success

10:04 Advice for Early Career Professionals

11:33 The Importance of Networking in Healthcare

14:31 Taking Advantage of Opportunities and Stretch Assignments

17:38 The Value of Certifications and Continuous Learning

24:53 Evaluating Career Moves: Lateral vs. Upward

29:54 Future Career Aspirations and Continuous Growth

36:15 Challenges in Revenue Cycle Management

41:21 Lightning Round: Quickfire Questions

44:07 Conclusion and Career Opportunities at Banner Health

In this insightful episode of the RCM Ladder, host James Furbush engages with Ken Hogue, Chief Revenue Cycle Officer at United Health Services in Binghamton, NY.

They delve into Ken's recent promotion and discuss the critical role of a Chief Revenue Cycle Officer in modern healthcare. Ken shares his career journey from his early teens working in his grandfather's practice to leading revenue cycle management at UHS.

Topics include balancing clinical and financial needs, leveraging technology, the importance of active listening, and innovative ways to enhance patient experience and efficiency in healthcare.

Tune in for valuable insights into career development and operational excellence in the dynamic field of revenue cycle management.

00:00 Introduction to the RCM Ladder

00:28 Sponsor Shoutout: The Health Exchange

01:25 Meet Ken Hogue: Chief Revenue Cycle Officer

01:44 Ken's Career Journey and Early Influences

02:54 The Role and Impact of a Chief Revenue Cycle Officer

04:53 Challenges and Innovations in Revenue Cycle Management

09:43 Leadership and People Management Insights

17:22 The Importance of Communication and Collaboration

34:51 Navigating Technological Changes and Denials

43:54 Lightning Round and Closing Remarks

In this episode of the RCM Ladder, host James Furbush sits down with Laura Kern, the Director of Patient Access at the University of Toledo Medical Center (UTMC).

Laura discusses the unique aspects of UTMC as an academic health system and her innovative approach to succession planning and team development within patient access.

She explains the cultural shift she's spearheaded to break down silos and promote internal growth through strategic restructuring and fostering collaboration. Laura also shares valuable insights on the importance of listening, diversity, and empowering leaders across the organization, while reflecting on her personal journey and growth as a leader.

The conversation covers the challenges and future ambitions for Laura's team, highlighting the importance of building a cohesive culture in the ever-evolving landscape of healthcare reimbursement.

00:00 Introduction to the RCM Ladder

00:28 Sponsor Shoutout: The Health Exchange

01:25 Meet Laura Kern: Director of Patient Access

01:42 Unique Aspects of University of Toledo Medical Center

02:49 Patient Access Responsibilities and Challenges

04:39 Succession Planning and Career Development

12:26 Implementing Organizational Changes

15:43 Impact of Organizational Changes

18:02 Future Goals and Team Empowerment

23:04 Diversity in Team Building

24:03 Challenges of In-Person Interviews

24:21 Finding the Right Leadership Fit

25:16 Overcoming Team Resistance

25:34 Recognizing and Developing Talent

29:06 The Importance of Listening

31:18 Building a Leadership Culture

35:46 Understanding Revenue Cycle

37:32 Lightning Round Q&A

39:45 Job Opportunities at UTMC

42:10 Final Thoughts and Contact Information

Welcome to this episode of the RCM Ladder, where host James Furbush dives deep into career growth for revenue cycle professionals with special guest Willie Brown, VP of Revenue Cycle at Sentara Healthcare.

Willie shares his journey from entry-level roles to his current position, emphasizing the importance of compassion, coachability, and consistency. This insightful discussion also covers leadership philosophies, handling the challenges posed by the COVID-19 pandemic, and the critical skills required for success in healthcare reimbursement.

Don't miss this episode for valuable leadership lessons and professional development tips.

00:00 Introduction to the RCM Ladder

00:28 Sponsor Shoutout: The Health Exchange

01:25 Meet Willie Brown: VP of Revenue Cycle at Sentara Healthcare

03:23 Willie's Leadership Philosophy: The Three C's

08:02 Navigating Challenges and Achievements in Revenue Cycle

14:57 Personal and Professional Resilience During COVID-19

25:39 Career Growth and Readiness

29:49 Lightning Round and Final Thoughts

In this episode of the RCM Ladder, host James Furbush sits down with Bond Ortiz, Vice President of Revenue Cycle at Bond Orthodontics, to discuss her impressive career in the healthcare revenue cycle management (RCM) space.

Bond shares her journey from working as a file clerk in college to holding various roles in different healthcare sectors, including ACOs, behavioral health, and orthodontics.

The conversation covers key topics such as the importance of continuous learning, leveraging AI and RPA technologies, building efficient teams, and maintaining revenue integrity.

Bond also emphasizes the benefits of a small, engaged team and offers insights into navigating the ever-changing landscape of healthcare reimbursement. Whether you're a seasoned RCM professional or just starting out, this episode provides valuable insights and practical advice for advancing your career in the field.

00:00 Introduction to the RCM Ladder

00:28 Sponsor Shoutout: The Health Exchange

01:25 Meet Bond Ortiz: Career Overview

04:14 The Evolution of RCM and Technology

05:14 The Importance of Learning and Community

08:23 Implementing RPA and AI in RCM

11:59 Managing Teams and Employee Retention

22:17 Navigating Change and Compliance

27:44 Lightning Round

29:11 Closing Remarks and Job Opportunities