In this episode of RCM Ladder, host James Furbush interviews Katina Robinson, a Patient Access Manager at Methodist Hospital for Surgery in Dallas, Texas.

Katina shares her journey in healthcare management over the past decade, discussing her unexpected love for the organized chaos of ED registration and her passion for training staff.

She emphasizes the importance of effective communication, active listening, and empathy in patient access. Katina also addresses challenges like changing payer guidelines and the negative perceptions of revenue cycle roles.

Discover her vision for the future of her career, focusing on data analytics and training, and learn about her current initiatives to build a cohesive team and improve patient access processes.

00:00 Introduction to the RCM Ladder

00:28 Sponsor Shoutout: The Health Exchange

01:30 Meet Katina Robinson: Patient Access Manager

01:54 Katina's Journey in Healthcare

03:04 Challenges and Skills in Revenue Cycle Management

05:11 The Importance of Patient Access

07:17 Balancing Empathy and Professionalism

13:29 Changing Payer Guidelines and Their Impact

18:09 Future Vision and Career Goals

19:15 The Value of Training and Data Analytics

24:31 Lightning Round: Quick Insights

27:49 Opportunities at Methodist Hospital for Surgery

29:06 Connecting with Katina Robinson

29:33 Conclusion and Farewell