The RCM Ladder

The RCM Ladder

By James Furbush, VP Marketing at AccessOneBusinessCareers
Download on the App Store

The RCM Ladder episodes

  • Ashley Toney: Finding and Filling Needs in Revenue Cycle

    This episode emphasizes the importance of acknowledging when you don't know something and knowing where to find answers.

    Key points from Ashley Toney, director of RCM at St. Luke's Hospital, include identifying and addressing patient needs, resolving their concerns creatively while adhering to hospital policies, and ensuring a positive patient experience.

    The discussion also highlights the necessity of understanding both detailed aspects and the broader goals of the hospital, fostering a unified approach toward healthcare excellence.

    34 min
  • The RCM Ladder Trailer

    New show from the host of the Modern Patient Experience, exploring career growth and development within healthcare's revenue cycle management space.


    Fresh episodes drop at the end of May.

    2 min

About The RCM Ladder

From the publisher's feed

Because most people didn't go to college for revenue cycle, and there's not much of a blueprint for how to grow your career. This show is for everyone working in the industry who want to level up their careers, learn from others who have done it, and get the inside scoop on what it takes to go from manager to vice president.