Welcome to this episode of the RCM Ladder, where host James Furbush dives deep into career growth for revenue cycle professionals with special guest Willie Brown, VP of Revenue Cycle at Sentara Healthcare.

Willie shares his journey from entry-level roles to his current position, emphasizing the importance of compassion, coachability, and consistency. This insightful discussion also covers leadership philosophies, handling the challenges posed by the COVID-19 pandemic, and the critical skills required for success in healthcare reimbursement.

Don't miss this episode for valuable leadership lessons and professional development tips.

00:00 Introduction to the RCM Ladder

00:28 Sponsor Shoutout: The Health Exchange

01:25 Meet Willie Brown: VP of Revenue Cycle at Sentara Healthcare

03:23 Willie's Leadership Philosophy: The Three C's

08:02 Navigating Challenges and Achievements in Revenue Cycle

14:57 Personal and Professional Resilience During COVID-19

25:39 Career Growth and Readiness

29:49 Lightning Round and Final Thoughts