The towing industry stands at a crossroads of tradition and transformation, and Mike Lampert is leading the way forward. In this revealing conversation, the CEO of New England Truck Center shares his remarkable journey from a family business handling a single truck tow monthly to orchestrating over 100 calls daily across multiple locations in the Northeast.

Lampert pulls back the curtain on how consolidation is reshaping towing operations, creating something the industry has historically lacked: genuine career paths. "I feel like this industry has to mature to a place where operators are looked at with respect," he explains, comparing his vision to how utility linemen are viewed—professionals with benefits, retirement plans, and sustainable schedules.

Through partnerships with private equity firms, Lampert has executed a strategic growth plan that benefits both business owners and employees. For owners, it offers financial security without personal guarantees looming over every equipment purchase. For workers, it creates advancement opportunities beyond the glass ceiling typically found in family-owned operations.

The conversation delves into practical advice for those considering selling their businesses: invest in quality systems, maintain clean financials, and work with specialized professionals. "You get paid a lot more by making sure it's on the books," Lampert advises, addressing the industry's cash-handling reputation head-on.

As New England's only NRC dealer, Lampert also discusses how his company builds and sells approximately 66 trucks annually, including the "Swiss Army knife" 40TB models that combine heavy transport capabilities with towing versatility.

Whether you're a towing professional curious about industry evolution, a business owner contemplating your future, or simply fascinated by how traditional services modernize, this episode offers rare insights into a transformation happening right before our eyes. Ready to see where the road leads next?