On this week’s show, we spoke with David Marotte, President and CEO @ FX Innovation. He leads the company in a perspective of innovation and achievement of excellence in the delivery of services to the customer. As a mentor and coach for his employees, David has developed an innovative and deeply human corporate culture: transparency, trust, commitment are the unifying values.

Since its creation in a garage in 2002, FX innovation has experienced tremendous growth and now has more than 600 people in Quebec and Northeastern USA.

Highly focused on innovation and skill development, David has always made a point of differentiating himself from his competition with a strong business model and an extraordinary customer experience.

He holds a master's degree in science, specialized in international management from the University of Sherbrooke, as well as a master's degree in management from the Ecole Supérieure de Commerce in Poitiers (France), as well as having graduated from the elite program of the EEB, David likes to share his passion for entrepreneurship and his love of technology. David is known for his generosity and his involvement, especially for the Alzheimer Society of Quebec. Since 2011, he has also been Honorary Patron of the Grand Chefs Gala for the Canadian Cancer Society.

 

On the show, we spoke about:

• How he launched FX Innovation from his garage
• How he struggled in the early days and how they broke through
• The importance of culture in building a large organization (their culture handbook)
• Focusing on customer experience as a competitive advantage
• The cloud wars and how he thinks about the future

 

David has built a remarkable organization and thinks deeply about important issues like culture and strategy. I hope that you enjoy the conversation!

 

Let us know what you think. What types of guests would like to see on the show? What topics interest you the most? Send me your thoughts at [email protected]

 

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