Consumer Connection

Scams are getting smarter in 2026, but so are we. In this episode of Consumer Connection, host Michelle Escobar is joined by Emmy-winning NBC4 consumer reporter Susan Hogan. Together, they discuss the latest fraud trends, from AI voice cloning to fake job offers that look legitimate, and share actionable tips to protect your information and your wallet. Learn how simple strategies like freezing your credit, using family code words, and spotting red flags online can help you stay safe without feeling overwhelmed. Staying informed is your best defense, and this episode gives you the tools to feel confident and prepared in today’s digital world.

Have a question or suggestion for a future episode? Send an email to [email protected]

Scams may evolve, but the tactics of urgency, building trust, and emotional manipulation remain the same. In this episode of Consumer Connection, host and OCP Investigator Michelle Escobar is joined by fellow Investigator Lorena Bailey to reflect on how consumer protection and fraud have evolved over the years, the real cases that still stick with them, and why education is the most powerful tool for prevention. Tune in to hear firsthand stories from the front lines, the red flags investigators see most often, and practical advice to help you spot a scam before money is lost. 

Have a question or suggestion for a future episode? Send an email to [email protected]

In this episode of Consumer Connection, we sit down with Council President Kate Stewart to learn about her journey from resident to County Council President. Together, we explore how consumer protection is shaping a stronger Montgomery County, from advancing tenant rights to enhancing support for vulnerable adults. We also highlight how early organizing, meeting people where they are, uplifting mental health, and local history are building a more connected, resilient community.

To connect with Council President Stewart's office, visit https://www.montgomerycountymd.gov/stewart/ or email councilmember.stewart@
montgomerycountymd.gov.

Have a question or suggestion for a future episode? Send an email to [email protected]

In this episode of Consumer Connection, we delve into the world of gold bar scams with a special guest, Detective Sean Petty from the Montgomery County Department of Police's Financial Crimes Section. Hosted by Michelle Escobar, an OCP investigator, this episode uncovers the intricacies of these deceptive crimes.

Tune in to learn:

• What gold bar scams are
• How these scams start and what it looks like when you’re being approached
• What victims are told and how they’re contacted
• How scammers pose as imposters and persuade their victims
• Tips to help avoid such scams

We also discuss a recent gold bar case that highlights scammers' tactics. Don't miss this insightful episode, which aims to protect you and your loved ones from falling victim to these fraudulent schemes.

For additional information, visit MCDP’s website at https://www.montgomerycountymd.gov/POL/index.html or visit OCP’s website at www.montgomerycountymd.gov/ocp. Have a question or suggestion for a future episode? Send an email to [email protected].

Have a question or suggestion for a future episode? Send an email to [email protected]

Scammers are cashing in on the cryptocurrency craze and targeting everyday people in the process. In this episode, we’re joined by FBI Special Agent David Paniwozik for an insider look at how fraudsters are using cryptocurrency to steal money through fake investments, impersonation scams, and high-pressure tactics. Learn what to watch for, how these schemes work, and how to protect yourself in the ever-evolving world of digital scams.

For additional information and resources, visit OCP’s website at www.montgomerycountymd.gov/ocp. Visit the FBI's Internet Crime Complaint Center at www.ic3.gov. Have a question or suggestion for a future episode? Send an email to [email protected].

Have a question or suggestion for a future episode? Send an email to [email protected]

This episode of the Montgomery County Office of Consumer Protection’s podcast, Consumer Connection, explores how consumers can navigate financial transitions such as job loss, relocation, or retirement through smart budgeting, saving, and planning. Host and OCP Investigator Michelle Escobar is joined by Ira Rheingold, Executive Director of the National Association of Consumer Advocates (NACA), to discuss strategies for managing debt, cutting unnecessary expenses, building financial literacy, and creating a financial roadmap. The episode also highlights common scams that target people during vulnerable times, including fake job offers, moving scams, and retirement fraud, with tips on how to stay protected. 

For additional information and resources, visit OCP’s website at www.montgomerycountymd.gov/ocp. 

Have a question or suggestion for a future episode? Send an email to [email protected].

Have a question or suggestion for a future episode? Send an email to [email protected]

In honor of National Consumer Protection Week (NCPW), we’re joined by the Federal Trade Commission (FTC) for a special episode of Consumer Connection! In this episode, host Michelle Escobar is joined by Diana Shiller, a Senior Investigator at the FTC. They discuss the FTC’s role in protecting consumers nationwide and how the FTC works with local consumer protection groups. They also highlight key tactics and tips for avoiding imposter scams and deceptive business practices that listeners should know. 

For additional information and resources, visit OCP’s website at www.montgomerycountymd.gov/ocp. Have a question or suggestion for a future episode? Send an email to [email protected].   

Learn more about the Federal Trade Commission: https://www.ftc.gov/ 

Have a question or suggestion for a future episode? Send an email to [email protected]

In this episode of Consumer Connection, we explore the use of artificial intelligence in scams and how it’s making them more convincing than ever. From AI-generated profiles in romance scams to deepfake technology in phishing and grandparent scams, we discuss what AI is and the latest tools scammers are using to deceive consumers. Host Michelle Escobar is joined by Keith Young, Chief Information Security Officer at Montgomery County’s Office of Enterprise Information Security, who shares how scammers leverage AI and the warning signs to watch for. Tune in for practical advice and resources to stay ahead of scammers. 

For additional information and resources, visit OCP’s website at www.montgomerycountymd.gov/ocp. Have a question or suggestion for a future episode? Send an email to [email protected]. 

Have a question or suggestion for a future episode? Send an email to [email protected]

In this episode of Consumer Connection, host Michelle Escobar is joined by special guest Tracy Rezvani, Administrator at the Howard County Office of Consumer Protection, to share essential strategies for holiday shopping. Together, they discuss how to compare prices, handle returns, and avoid common pitfalls like scams that target shoppers during the holiday season. Tune in for expert tips on smart shopping and staying safe this holiday season!  

Helpful Links: 

• Montgomery County Office of Consumer Protection:https://www.montgomerycountymd.gov/OCP/  

• Howard County Office of Consumer Protection: https://www.howardcountymd.gov/consumer-protection

Have a question or suggestion for a future episode? Send an email to [email protected]

In this episode of Consumer Connection, host Michelle Escobar delves into the intricacies of hiring home builders and home improvement contractors. Joined by the Office of Consumer Protection (OCP) Investigations Administrator Patty Vitale and Business Education and Registration Unit Manager Shaun Carew, the team discusses key differences between new home builders and home improvement contractors, tips for consumers to protect themselves, and what to look for in a contract.

From understanding licensing requirements to handling disputes with unlicensed contractors, this episode is packed with practical advice to help consumers make informed decisions about home construction and improvements. Whether you're building a new home or considering a renovation, this episode is a must-listen for homeowners and prospective home buyers.

For additional information and resources, visit OCP’s website at www.montgomerycountymd.gov/ocp. Have a question or suggestion for a future episode? Send an email to [email protected].

Helpful links:
· Is a home improvement contractor licensed? https://www.dllr.state.md.us/cgi-bin/ElectronicLicensing/OP_search/OP_search.cgi?calling_app=HIC::HIC_qselect

· Is an HVAC technician licensed? https://www.dllr.state.md.us/cgi-bin/ElectronicLicensing/OP_search/OP_search.cgi?calling_app=HVAC::HVAC_qselect

· Have lawsuits been filed against a business? https://casesearch.courts.state.md.us/casesearch/processDisclaimer.jis

· Has the Montgomery County Office of Consumer Protection had previous complaints against a merchant? https://montgomerycountymd.gov/ocp/lookup/disclosure_records.html

Have a question or suggestion for a future episode? Send an email to [email protected]