There is a noticeable shift in how organizations are considering digital document archive and retrieval to support business needs and consumer preferences. Digital document archive is more than just a storage space for data – it is an essential communications component based on consumers personal channel preference. It has become a critical hub for managing additional touchpoints with a single thread to multiple deliveries. Listen to Marc Mascara, Director of Customer Communications Service, Keypoint Intelligence and Greg Leonard, VP, Product Management, Fiserv discuss the future necessities for digital document archive and retrieval in this hyper communication world.