In this episode of Consumer Health Partnerships, we speak with Tracey Johnson (CEO of Inala Primary Care), Dr Suzanne Williams (Senior Clinician at Inala Primary Care), and Veronica (a longstanding patient of Inala Primary Care) about the importance of collaboration and communication in healthcare settings, particularly in the context of patient-clinician partnerships.

Discussing the challenges and solutions in fostering effective communication between hospitals and general practitioners (GPs) and the vital role of patient-clinician relationships in achieving positive health outcomes. Veronica shares her patient perspective on continuity of care and the importance of mutual respect. Dr Suzanne Williams highlights instances where strong partnerships have significantly improved mental health outcomes. Tracey Johnson provides insights into system-level improvements and the need for better recognition and funding for general practices.

Key Takeaways:

• Importance of Asking Questions: They emphasise always asking questions to avoid assumptions in medical care.
• Positive Patient Outcomes: Effective patient-clinician partnerships lead to better mental health and reduced serious issues.
• Economic Efficiency: HIghlighting the need for better recognition and funding for general practices compared to hospital care.
• Listening to patients matters: Assumptions about patient needs and preferences should be avoided; always ask for patient input.
• Building trust through support: Patient recognition and encouragement are crucial for fostering trust and compliance with healthcare regimens.
• Communication Challenges: They point out the communication gap between hospitals and GPs and the need for more respect for patient knowledge.

Links & Resources:

• Tracey Johnson: https://www.linkedin.com/in/atraceyjohnson/
• Inala Primary Care: https://inalaprimarycare.org.au/

“Consumer Health Partnerships” is a podcast for healthcare stakeholders that spotlights the synergistic power of partnering with consumers to share a human-centred health system. We share inspiring stories and practical strategies from healthcare professionals at the forefront of embracing a human-centred approach to patient experience and co-design. We are redefining care by respecting their patients’ equal place in conversations about their health.

This show is a proud member of the Talking HealthTech Podcast Network - the premier audio destination for cutting-edge insights and thought leadership in healthcare delivery, innovation, digital health, healthcare ICT, and commercialisation. Learn more at www.talkinghealthtech.com/podcast/network.

In this episode of Consumer Health Partnerships, we speak with Clayton Fletcher, Consumer Carer Senior Consultant, and Emma Hart, the Director of Nursing from Child and Youth Mental Health Service at Children's Health Queensland, about the impact and importance of co-design in creating effective mental health care systems.

Emma and Clayton discuss the success of their Jacaranda co-design project, which has had a profound influence on both the physical design of healthcare facilities and the delivery of services. Sharing insights into the collaborative processes involving consumers, carers, and clinicians that underpin their work, and highlight the importance of mutual respect, active feedback, and the inclusion of lived experiences in developing a care model. While also recounting memorable experiences and feedback that have shaped their current approach.

Key Takeaways:

• Recovery-focused building designs: The Jacaranda co-design project has fundamentally influenced building designs and services, focusing on recovery and community.
• Facilitating youth feedback: Clayton Fletcher's flexible role includes observing, engaging in, and facilitating feedback-driven group activities designed with young people.
• Lived experiences in healthcare: Emma Hart stresses the importance of embedding lived experiences into healthcare services to ensure they meet diverse needs.
• Holistic Co-design care: They both underscore the value of co-design by involving all stakeholders from the project's beginning to develop a holistic care model.
• Respect and recognition in teams: Respect and mutual recognition within a multidisciplinary team are crucial for effective and innovative healthcare delivery.

Links & Resources:

• Emma Hart: https://www.linkedin.com/in/emma-hart-48797aa5/
• Jacaranda Place:

1. https://www.childrens.health.qld.gov.au/services/locations/jacaranda-place
2. https://www.childrens.health.qld.gov.au/resources/health-services/welcome-to-jacaranda-place

"Consumer Health Partnerships” is a podcast for healthcare stakeholders that spotlights the synergistic power of partnering with consumers to share a human-centred health system. We share inspiring stories and practical strategies from healthcare professionals at the forefront of embracing a human-centred approach to patient experience and co-design. We are redefining care by respecting their patients’ equal place in conversations about their health.

This show is a proud member of the Talking HealthTech Podcast Network - the premier audio destination for cutting-edge insights and thought leadership in healthcare delivery, innovation, digital health, healthcare ICT, and commercialisation. Learn more at www.talkinghealthtech.com/podcast/network.

In this episode of Consumer Health Partnerships, we speak with Anja Christoffersen, founder of Champion Health Agency, and Dr Adrienne Young, dietitian researcher at the Royal Brisbane and Women's Hospital and Senior Research Fellow at the University of Queensland, about co-designing a co-design framework for Metro North Health in Queensland.

They delve deep into the need for a co-design framework to enhance patient nutrition and food experiences in hospitals. Anja and Adrienne share their journey of working together, the challenges they faced, and the significant impact of their collaborative efforts. They also touch upon the essential elements of building a successful collaboration between consumers and healthcare professionals to improve healthcare delivery.

Key Takeaways:

• Understanding Co-Design: Co-design involves genuine partnerships and shared decision-making between consumers and healthcare professionals.
• Building Trust: Successful co-design projects are built on strong, trusting relationships and ongoing dialogue.
• Flexibility and Adaptability: Being adaptable and prepared to revisit and revise plans is crucial for overcoming unforeseen challenges.
• Emphasising Equity: Addressing power imbalances through proper funding and acknowledgment of contributions is essential for effective co-design.
• Legacy and Impact: The developed co-design framework has seen significant use, indicating its value and impact on improving healthcare practices.

Links & Resources:

• Anja Christoffersen: https://www.linkedin.com/in/anja-christoffersen-999446152/
• Dr Adrienne Young: https://www.linkedin.com/in/adrienne-young-5bb06316b/
• Metro North Health co-design framework: https://metronorth.health.qld.gov.au/get-involved/co-design

“Consumer Health Partnerships” is a podcast for healthcare stakeholders that spotlights the synergistic power of partnering with consumers to share a human-centred health system. We share inspiring stories and practical strategies from healthcare professionals at the forefront of embracing a human-centred approach to patient experience and a patient-centred approach to patient experience and co-design. We are redefining care by respecting their patients’ equal place in conversations about their health.

This show is a proud member of the Talking HealthTech Podcast Network - the premier audio destination for cutting-edge insights and thought leadership in healthcare delivery, innovation, digital health, healthcare ICT, and commercialisation. Learn more at www.talkinghealthtech.com/podcast/network.

Welcome to the first episode of Consumer Health Partnerships! 

We speak with Jorǰa Campbell and Brianna McCoola from Queensland Health about their collaborative experience in creating a Practice Guide to Adolescent and Young Adult Care. Discussing around the project's development, the co-creation process, and the importance of involving young people in healthcare projects.

Jorǰa and Brianna discuss the inception and execution of the book, which has significantly influenced practice changes within the Queensland health system. Sharing insights into the co-creation process with young people, the challenges faced, and the strategies used to ensure flexible and meaningful consumer engagement. Also, discussing their efforts to engage university departments and health networks, ensuring the guide is widely accepted and practically applied in healthcare settings.

Key Takeaways:

• Importance of Involvement: Involving adolescents and young adults in healthcare projects leads to more relevant and accepted outcomes.
• Flexible Engagement: Flexible meeting schedules and formats enhance young people's participation.
• Consumer Voices: Elevating consumer voices enriches project outcomes and ensures they reflect actual needs.
• Practical Partnership: Email invites, recorded meetings, and open discussions were pivotal for effective collaboration.
• Minimal Commitment: The project required minimal time commitment, proving co-creation can be efficient and user-friendly.

Links & Resources:

• Jorǰa Campbell: https://www.linkedin.com/in/jorja-campbell-932169238/?originalSubdomain=au
• Brianna McCoola: https://www.linkedin.com/in/brianna-mccoola-08622296/
• Providing Safe & Quality Care to Young People: A Practice Guide To Adolescent and Young Adult (AYA) Care: https://www.childrens.health.qld.gov.au/__data/assets/pdf_file/0019/219601/QH-AYA-practice-guide.pdf

"Consumer Health Partnerships” is a podcast for healthcare stakeholders that spotlights the synergistic power of partnering with consumers to share a human-centred health system. We share inspiring stories and practical strategies from healthcare professionals at the forefront of embracing a human-centred approach to patient experience and a patient-centred approach to patient experience and co-design. We are redefining care by respecting their patients’ equal place in conversations about their health.

This show is a proud member of the Talking HealthTech Podcast Network - the premier audio destination for cutting-edge insights and thought leadership in healthcare delivery, innovation, digital health, healthcare ICT, and commercialisation. Learn more at www.talkinghealthtech.com/podcast/network.

We're excited to be launching the Consumer Health Partnerships Podcast!

This is a show for healthcare stakeholders that spotlights the synergistic power of partnering with consumers to share a human-centred health system.

We share inspiring stories and practical strategies from healthcare professionals at the forefront of embracing a human-centred approach to patient experience and a patient-centred approach to patient experience and co-design.

We are redefining care by respecting their patients’ equal place in conversations about their health.

Subscribe now to catch the first episodes as soon as they are released!