Consumer ninja Wendy Knowler and host Motheo Khoaripe explore the Ombudsman for
Banking Services’ annual report for 2023. The report confirms that fraud, particularly internet banking fraud, phishing, vishing, and push payment fraud, remains that office’s top category of complaints. Despite the many warnings, by the regulators, the banks themselves and the media, many people contnue to fall for these scams and if my inbox is anything to go by, most of them are
over the age of 60.

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