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Consumer Returns A Major Factor in E-Commerce Operations
New data from E-marketer highlights the total return value to reach $931 billion this year. That's a 2% increase over 2023 and 81% of US digital shoppers review return policies before making a purchase with a merchant for the first time, and 73% agree that a poor returns experience impacts their decision to shop with a merchant in the future.
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By StartupNation
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New data from E-marketer highlights the total return value to reach $931 billion this year. That's a 2% increase over 2023 and 81% of US digital shoppers review return policies before making a purchase with a merchant for the first time, and 73% agree that a poor returns experience impacts their decision to shop with a merchant in the future.