Eric sits down with resident Pac Biz Talent Acquisition Manager Cathy Belen to talk about maintaining an employee-centered culture and putting mental health first.

WebToq CEO and founder Jason Junge gets in-depth on employee retention, client relations, customer service, and how his software services make transactions more meaningful and experiential.

The Cactus Chat returns with special guest WebToq CEO and founder Jason Junge. Listen to the story of a veteran of the software world and how he bases his decisions on customer needs.

Jake sits down with Eric to tell him about the biggest challenges in overseeing over 200 employees, as an operations manager, especially those working from home.

Eric and Jake tell us why outsourcing is exactly what you need to save on costs and improve operations, whether you’re a new business or looking for an edge over your competitors.

Eric sits down with Filipino-born basketball superstar Kai Sotto to go over how he overcomes failure and achieves dreams as a young athlete/entrepreneur.

Eric sits down with lawyer turned chocolate savant Mark Svejda for a sweet perspective on finding what customers want.

Eric and Jake get right into where they left off, offering solutions in dealing with difficulties with passengers and dispatching, plus finding balance in making the right calls.

Eric and Jake get into the nitty-gritty on the importance of outsourcing a customer call team for your transportation business.

Eric and Jake continue from where they left off with more advice to help start-up outsourcing companies find their success in a growing industry.