Amas and Bob have a great conversation about new approaches in the contact center, including:

• Matchmaking in the contact center, swipe left, swipe right!
• What are you optimizing for? MPS score, sales?
• What to do when your losing agents because they are bored?

And much more...

To learn more about the show or Amas Tenumah and Bob Furniss, go to:

www.contactcenter.tv