Amas and Bob have a great conversation about new approaches in the contact center, including: <ul> <li>Matchmaking in the contact center, swipe left, swipe right!</li> <li>What are you optimizing for? MPS score, sales?</li> <li>What to do when your losing agents because they are bored?</li> </ul> And much more... To learn more about the show or Amas Tenumah and Bob Furniss, go to: www.contactcenter.tv

Amas and Bob have a great conversation about new approaches in the contact center, including: Matchmaking in the contact center, swipe left, swipe right! What are you optimizing for? MPS score, sales? What to do when your losing agents because they are bored? And much more... To learn more about the show or Amas Tenumah and Bob Furniss, go to: www.contactcenter.tv

Contact Center Match Making

This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah & Bob Furniss

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Management

This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss

This is the public square for all things contact center. This is where the world’s best Call &amp; Contact center professionals come to get better at delivering a great experience for customers. 

Your contact center mentors - Amas Tenumah &amp; Bob Furniss

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Contact Center Match Making

Contact Center Match Making