ControlUp Community Radio

Tune in to Episode #20 of ControlUp Community Radio, where host Douglas Brown welcomes Ryan Mangan, founder of EfficientEther, a cutting-edge platform dedicated to optimizing cloud costs through AI technology. With nearly 20 years of expertise in user computing, Ryan brings deep insights from his extensive work with RDS, VMware, and Azure Virtual Desktop.

Ryan shares his journey and the motivation behind launching EfficientEther, highlighting how organizations face increasing complexities and waste in managing cloud expenditures due to subscription-based models. EfficientEther addresses these challenges head-on with two flagship products: EtherAssist and EtherInsights. EtherAssist boosts IT productivity by swiftly addressing technical queries, enhancing compliance, and streamlining documentation. EtherInsights simplifies intricate FinOps data, providing actionable cost-reduction strategies and even calculating environmental impacts through user carbon footprints.

Ryan also dives into the technical aspects of EfficientEther, emphasizing their proprietary AI solutions developed within Azure and their strong commitment to security and compliance, including ISO 9001 and 27001 certifications. The discussion covers Ryan's latest publication, "Mastering Azure Virtual Desktop," and his thoughtful perspective on the future role of AI in the EUC space.

Listeners are invited to explore EfficientEther through available free trials, showcasing its immediate practical benefits.

Ryan and Douglas discuss:

0:39 Introduction to ControlUp Community Radio
1:41 Meet Ryan Mangan and EfficientEther
4:54 The Mission of EfficientEther
8:43 Exploring EtherAssist
10:43 Diving into EtherInsights
14:21 Discussing the Tech Stack
15:53 Customer Success Stories
18:05 Celebrating Two Years of EfficientEther
22:37 The Future of AI in EUC
27:40 Advancements and Challenges in Technology
27:47 Looking Ahead: What's Next for Ryan
29:43 How to Learn More About EfficientEther
31:15 Conclusion and Farewell
Learn more: https://www.efficientether.co.uk/
Follow Ryan on LinkedIn: https://www.linkedin.com/in/ryanmangan01/

We also invite you to join us in the ControlUp Community for more content like the above, and your ticket for all things ControlUp technical! Learn more here.

Tune in to Episode #19 of ControlUp Community Radio, where host Douglas Brown interviews Beau Dolinsky, Vice President of Customer Experience at ControlUp. Beau shares insights from his impressive career, including roles at Citrix and Zoom, and discusses his passion for creating exceptional experiences. 

Beau emphasizes the value of a "customer-obsessed" culture, detailing how addressing customer pain points and actively incorporating feedback can significantly reduce churn and enhance overall satisfaction. He outlines strategies for unifying the customer journey by fostering collaboration among various internal teams and highlights initiatives to blend human interaction with AI to optimize customer support.

The episode highlights ControlUp's dedication to actively listening to and responding to customer feedback, underscoring its commitment to a customer-centric vision for the future.

Episode Highlights:

• 0:41 – Introduction to Beau Dolinsky
• 2:14 – Beau's Journey to ControlUp
• 5:29 – Importance of Customer Experience
• 7:09 – Strategies for Improving Experience
• 14:35 – Addressing Customer Churn
• 18:27 – Collaborating for Unified Customer Journey
• 20:54 – Creating Long-Term Customer Advocates
• 26:37 – ControlUp's Commitment to Feedback
• 28:10 – Future Vision for Customer Experience
• 31:51 – Conclusion and Closing Thoughts

About Beau Dolinsky

Beau Dolinsky leads Customer Experience at ControlUp, leveraging extensive experience from his roles at industry leaders like Citrix and Zoom. Beau is passionate about creating customer-obsessed cultures that drive satisfaction and loyalty through strategic engagement and continuous improvement.

Tune in to Episode #18 of ControlUp Community Radio, where host Douglas Brown welcomes Daniel Wedel, CEO and Senior Consultant at Wedel IT. Daniel brings over 20 years of experience in End-User Computing (EUC) and shares his insights on the industry's evolution, emphasizing significant improvements in reliability, management, and technology complexity.

The conversation explores the increasing shift toward cloud solutions and the accompanying challenges businesses face. Daniel provides real-world examples of how ControlUp's automation, scripts, synthetic monitoring, VDI, edge, and DEX solutions significantly enhance the digital employee experience and streamline operational efficiency, highlighting practical cases where automation tasks scale into tens of thousands daily.

Daniel also discusses why Wedel IT partnered with ControlUp, detailing the platform's robust capabilities and reliability. The episode concludes with Daniel's perspective on the role of artificial intelligence and other cutting-edge technologies shaping the future of IT.

Key Discussion Points:

• Daniel's background and the founding of Wedel IT
• Key developments and challenges in EUC over the past 15 years
• Cloud computing trends and IT management complexities
• Deep dive into ControlUp's automation and monitoring capabilities
• Customer success stories showcasing tangible benefits
• The future impact of AI and emerging technologies in IT

About Daniel Wedel

Daniel is the CEO and a Senior Consultant at Wedel IT. He brings over 20 years of consulting experience and a strong reputation for technical expertise. A former Citrix Technology Professional (CTP), he's a well-known figure in the EUC community. 

Daniel is known for his honesty and energy and delivers insights with credibility and impact.

About Wedel IT 

Wedel IT is a consulting firm that has thrived on happy clients and employees since 2010. We work with everyone from major public agencies and private enterprises to smaller companies with 20+ staff.

Our specialty? End User Computing and Digital Employee Experience.

We help clients build secure, future-ready, and rock-solid solutions, always with unbiased advice tailored to their needs. Thanks to our strong expertise and loyal clients who keep coming back (and recommending us), we've enjoyed steady growth for years.

Learn More:

• Visit Wedel IT: www.wedelit.no
• Join the Wedel IT TechCon25: Register here

Don't miss this insightful episode packed with practical advice and expert perspectives on leveraging ControlUp to optimize your IT environment.

Tune in for Episode #17 of ControlUp Community Radio, where host Douglas Brown engages with Cláudio Rodrigues, an end-user computing (EUC) pioneer with over 25 years of experience. Cláudio has shaped the industry through his work with companies worldwide, helping to define strategies that impact millions of users today.

In this episode, Cláudio shares his journey through the evolution of EUC, from the early days to today's flexible, secure, and scalable desktop solutions. He offers insights into the current roadblocks, how technologies like Microsoft AVD and Cloud PC measure up, and why DEX (Digital Employee Experience) has become a critical factor in modern computing environments.

Key discussion points include:

• The evolution of EUC: What's changed and what challenges remain
• Technical roadblocks in delivering scalable, secure desktops
• Microsoft AVD and Cloud PC – strengths, weaknesses, and future potential
• Why DEX is essential today, and how solutions like ControlUp optimize it
• The impact of DEX on productivity and retention
• Key factors in selecting the right platform: Citrix, VMware, Cloud PC, and more
• Cláudio's advice for future-proofing desktop solutions in an evolving IT landscape

Whether deep into EUC or new to the concept of DEX, Cláudio's insights are invaluable for anyone interested in optimizing IT environments and preparing for the future of work.

Learn more:

• Learn more about ControlUp
• Join the ControlUp Community here

About Cláudio Rodrigues
Over 25 years of experience in the hosted desktop business (now known as 'Desktop-as-a-Service'). Started several companies in this market (terminal-services.net, TSFactory) and successfully developed them into profitable enterprises, consistently delivering unique, easy-to-use, and affordable tools in the EUC space.

Cláudio has helped several well-known companies in this space with their vision and product strategy, leading to several large OEM deals with very large manufacturers and acquisitions.

In Canada, Claudio owned IQBridge Inc., a Citrix partner specializing in delivering solutions to enterprise-class customers and government agencies.

Author of "DaaS - The Complete Guide" and "RDS - The Complete Guide," both available and highly rated on Amazon.

A well-known speaker at conferences like BriForum and E2EVC. They are now contributing directly to Goldman's vision for the future of their end-user computing environment.

• Following Cláudio on Linkedin
• Follow Cláudio on X (Twitter) 

About Douglas A. Brown

Douglas Brown is the VP of Community at ControlUp, where he plays a pivotal role in invigorating the company's customer and partner base. His responsibilities include cultivating and expanding the ControlUp Community.

As VP of Community at IGEL, Douglas Brown grew their community to 9,000 members with 330,000 messages, led the VIP Program with 45 experts, managed Technical Publications.

Doug was honored as Citrix's SE of the Year in 2002, received the Microsoft MVP award from 2005 to 2016, and earned the Citrix CTP and VMware vEXPERT titles. A regular speaker at industry events, he has been an active author for two decades.

Mr. Brown was awarded a US Patent relating to "social content management," US#8903912.

Mr. Brown hosted the #1-rated EUC podcast show, DABCC Radio.

• Conntect with Douglas on X 
• Contact with Douglas on LinkedIn

In this milestone episode of ControlUp Community Radio, host Douglas Brown sits down with Jed Ayres, CEO of ControlUp, to reflect on his first year at the helm. In this insightful conversation, Jed shares his key learnings, surprises, and favorite memories from the past year. The discussion dives into tool consolidation, automation success stories, and how ControlUp expands its solutions beyond traditional VDI and Citrix environments with the ControlUp DEX Platform.

Jed also provides a glimpse into ControlUp's exciting innovations, from security advancements to SaaS monitoring and support for Chromebooks. He discusses the company's progress in the DEX space and how the ControlUp DEX Platform is shaping the future of digital employee experience management.

Key discussion points include:

• Reflections on Jed's first year at ControlUp, including lessons learned and favorite moments.
• The importance of tool consolidation and an automation success story.
• How ControlUp is succeeding beyond DaaS and VDI and shifting the perception of being a "Citrix-only" solution.
• ControlUp's latest innovations in security, SaaS monitoring, and Chromebook support.
• Insights into the DEX space and the role of the ControlUp DEX Platform as a durable and relevant category.
• Best customer success story from the past year.

Please tune in to hear Jed's vision for the future and how ControlUp and its powerful DEX platform are poised to lead the way in digital employee experience management!

Learn more:

• Learn more about ControlUp
• Join the ControlUp Community here

About Jed Ayres, CEO, ControlUp

Jed Ayres is widely recognized for the transformational impact he is making on the end-user computing industry and joined ControlUp as CEO in August 2023.

Ayres has more than 20 years of technology experience and has a wide range of industry experience across workspace management, virtualization and mobility. Prior to joining ControlUp, he was the CEO at IGEL where he drove the company’s successful pivot from a hardware-centric to a software-first company and was instrumental in its acquisition by TA Associates. Before that, he was the SVP of Worldwide Marketing for AppSense, where he helped the company rebrand and achieve significant growth prior to being acquired by Thoma Bravo to be integrated into Ivanti. Ayres was also CMO at MCPc, a $300m+ Solutions Provider in Cleveland that achieved rapid and sustained growth and was acquired by Logicalis. Before McPc, he spent six years as SVP of Partner Management and Marketing at national solution provider MTM Technologies.

He has also held a number of advisory board positions, including Citrix Platinum Council, VMware Global Partner Advisory Board, and the Cisco Marketing Council. Ayres holds a BS in Business Administration from Sonoma State University and an MBA from San Francisco State University. An avid swimmer biker, and runner, Ayres successfully completed six full Ironman races and several ultramarathons. He resides in Marin, California.

Connect with Mr. Ayres on LinkedIn.

About Douglas A. Brown

Douglas Brown is the VP of Community at ControlUp, where he plays a pivotal role in invigorating the company's customer and partner base. His responsibilities include cultivating and expanding the ControlUp Community.

• Contact with Douglas on LinkedIn
• Conntect with Douglas on X 

Join us for Episode #15 of ControlUp Community Radio, where host Douglas Brown sits down with Antony Awaida, Founder and CEO of Apporto, and Andy Tynes, Head of Sales and Alliances. In this episode, Antony and Andy share the story of Apporto's growth, its leadership in the education sector, and plans to expand into other industries. They discuss Apporto's unique cloud-based approach to EUC, innovative technology, and how they're reshaping the VDI market. Whether you're curious about Apporto's expansion, technical capabilities, or how it compares to competitors, this episode is packed with valuable insights.

Key discussion points include:

• The founding story and growth of Apporto
• Why Apporto is making a push into the EUC market now
• Apporto's expansion plans beyond the education sector
• A look at Apporto's architecture, scalability, and HyperStream protocol
• Addressing browser limitations and integration with other solutions
• Apporto's setup, hosting, and migration capabilities
• Innovations in DEX and its impact on user experience
• Being named a Microsoft Preferred Partner for Azure Lab Services 
• Apporto's position in the evolving VDI market
• How Apporto supports enterprise customers
• How to learn more and try Apporto

Learn more:

Learn more about Apporto

Join the ControlUp Community here 

About Antony Awaida

Antony Awaida holds an MS degree from MIT. Spent decades in Silicon Valley with large (Oracle) and small companies (Intellicorp). Antony is passionate about taking complex matters and making them simple. When he is not working with the Apporto team, Antony can be found tending to his grapes and olives.

• Follow Antony on Linkedin

About Andy Tynes

Andy Tynes leads sales and alliances for Apporto. A seasoned EUC veteran, he helped build FSLogix from a start-up to 1200+ customers, which led to its acquisition by Microsoft. He has also led teams at Microsoft, IGEL, and Rimo3. Andy holds a BA degree from Wake Forest University and enjoys golf and college football in his spare time.

• Follow Andy on LinkedIn

About Douglas A. Brown

Douglas Brown is the VP of Community at ControlUp, where he plays a pivotal role in invigorating the company's customer and partner base. His responsibilities include cultivating and expanding the ControlUp Community.

As VP of Community at IGEL, Douglas Brown grew their community to 9,000 members with 330,000 messages, led the VIP Program with 45 experts, managed Technical Publications, and was the Global Technology Evangelist.

With 25+ years in virtualization and cloud computing, Doug Brown founded DABCC, Inc., a pioneering and top-visited EUC website.

Doug was honored as Citrix's SE of the Year in 2002, received the Microsoft MVP award from 2005 to 2016, and earned the Citrix CTP and VMware vEXPERT titles. A regular speaker at industry events, he has been an active author for two decades.

• Contact with Douglas on LinkedIn
• Conntect with Douglas on X 

Join us for Episode #14 of ControlUp Community Radio, where host Douglas Brown sits down with the renowned Dr. Bernhard Tritsch, also known as "Benny." As a CTP, MVP, vEXPERT, NGCA, VIPP, and leading expert in virtualization and end-user computing, Benny's insights are exclusive. In this episode, he shares the inspiration behind creating the EUCScore methodology and toolset, offering unique insights into how it benefits the EUC community. With decades of experience, Benny shares his thoughts on the future of EUC, the role of DEX, and the impact of AI and machine learning on the industry. This episode is a must-listen for anyone involved in EUC and IT strategy.

Key discussion points include:

• The inspiration behind the EUCScore methodology and toolset
• How EUCScore supports the broader EUC community
• Key factors in evaluating an EUC solution
• What sets EUCScore apart from other benchmarking tools
• Recent updates to the EUCScore toolset
• Ensuring accuracy and reliability in benchmarking
• DEX's role in EUC and key metrics to focus on
• The future of AI and machine learning in EUC
• Benny's vision for EUC over the next 5-10 years

Learn more:

• Learn more about EUCScore
• Learn more about ControlUp
• Join the ControlUp Community here

About Benny Tritsch

Benny is a technology evangelist, system architect, and market analyst focusing on virtualization solutions based on Microsoft Remote Desktop Services, Azure Virtual Desktop, VMware Horizon, Citrix Virtual Apps and Desktops, and Parallels Remote Application Server. I have many years of experience in IT research, Windows system tools development, remote graphics benchmarking, and large-scale end-user computing designs. In September 2015, I started Dr. Tritsch IT Consulting.

Benny holds an equivalent to a PhD in Computer Science (Dr.-Ing.) from Darmstadt Technical University in Germany, an equivalent to a Master of Science in Physics (Dipl.-Phys.) from Freiburg University in Germany, and a Bachelor of Science in Physics from Freiburg University in Germany.

Research institutes I've had the honor and the pleasure to work at: Fraunhofer Institute for Solar Energy Systems in Freiburg (Germany), Royal Nepal Academy of Science and Technology (RONAST) in Kathmandu (Nepal), European Organization for Nuclear Research (CERN) in Geneva (Switzerland) and Fraunhofer Institute for Computer Graphics in Darmstadt (Germany).

• Following Benny on Linkedin
• Follow Benny on X (Twitter) 

About Douglas A. Brown

Douglas Brown is the VP of Community at ControlUp, where he plays a pivotal role in invigorating the company's customer and partner base. His responsibilities include cultivating and expanding the ControlUp Community.

As VP of Community at IGEL, Douglas Brown grew their community to 9,000 members with 330,000 messages, led the VIP Program with 45 experts, managed Technical Publications, and was the Global Technology Evangelist.

With 25+ years in virtualization and cloud computing, Doug Brown founded DABCC, Inc., a pioneering and top-visited EUC website.

Doug was honored as Citrix's SE of the Year in 2002, received the Microsoft MVP award from 2005 to 2016, and earned the Citrix CTP and VMware vEXPERT titles. A regular speaker at industry events, he has been an active author for two decades.

• Contact with Douglas on LinkedIn
• Conntect with Douglas on X 

Join us for Episode #13 of ControlUp Community Radio, where host Douglas Brown talks with Trey Baumgardner, Enterprise Relationship Manager at ControlUp. With a rich history that spans roles at Citrix, AppSense, and IGEL, Trey has navigated the tech landscape remarkably, transitioning from technical roles to sales easily. In this episode, Trey shares his journey from his early days at Citrix to his current role at ControlUp, offering insights into the industry. This episode is filled with Trey's unique perspectives and experiences, making it a must-listen for anyone interested in tech sales, customer relationships, and the evolving landscape of ControlUp and DEX! l 

This podcast focuses on the following key topics:

• Trey's transition from a technical role at Citrix to sales and how it shaped his career.
• Why Trey chose to join ControlUp and what excites him about the company.
• Trey's favorite customer stories since joining ControlUp.
• The importance of a channel-led, partner-first strategy in driving business success.
• How Trey explains DEX to his kids and its broader significance.
• Understanding ControlUp's Platform License and its appeal to customers.
• Insights into the path for ControlUp over the next three years and how it can scale dramatically.
• The value of community and why it matters to both Trey and ControlUp.
• Much More!

Learn more:

• Learn more about ControlUp
• Join the ControlUp Community here

About Trey Baumgardner 

Trey Baumgardner has enjoyed being a member of the global EUC community for both virtual and physical environments for over 20 years. He is based in Texas and is a salesperson for ControlUp software. He is passionate about teaching and learning. In his free time, he hangs out with his fantastic wife and their beautiful family.  

• Follow Trey on LinkedIn

About Douglas A. Brown

Douglas Brown is the VP of Community at ControlUp, where he plays a pivotal role in invigorating the company's customer and partner base. His responsibilities include cultivating and expanding the ControlUp Community.

As VP of Community at IGEL, Douglas Brown grew their community to 9,000 members with 330,000 messages, led the VIP Program with 45 experts, managed Technical Publications, and was the Global Technology Evangelist.

With 25+ years in virtualization and cloud computing, Doug Brown founded DABCC, Inc., a pioneering and top-visited EUC website.

Doug was honored as Citrix's SE of the Year in 2002, received the Microsoft MVP award from 2005 to 2016, and earned the Citrix CTP and VMware vEXPERT titles. A regular speaker at industry events, he has been an active author for two decades.

Mr. Brown was awarded a US Patent relating to "social content management," US#8903912.

Mr. Brown hosted the #1-rated EUC podcast show, DABCC Radio.

• Conntect with Douglas on X 
• Contact with Douglas on LinkedIn

Join us for Episode #12 of ControlUp Community Radio, where host Douglas Brown sits down with Niels Kok, a Microsoft MVP with over 12 years of experience in Microsoft Cloud solutions. In this episode, Niels shares his insights into the evolving IT landscape and how automation fits. As a freelancer, Niels brings a unique perspective and valuable insights on how automation transforms IT and how businesses can effectively adopt Microsoft cloud solutions. His practical experience gives him a deep understanding of organizations' challenges and the innovative solutions that can propel them forward. This episode is a must-listen for anyone interested in Microsoft cloud technologies, automation, and the future of enterprise IT.

The discussion focuses on several key topics:

• Common challenges organizations face when adopting Microsoft cloud solutions and how to overcome them.
• How automation has transformed IT and examples of impactful automation implementations.
• The critical role of PowerShell in managing Azure and Microsoft 365 environments.
• The integration of AI into automation and its potential benefits.
• Intune's role in managing enterprise devices and recent updates businesses should know.
• Migration to Windows 11 and advice for a smooth transition.
• The role of DEX in enterprise IT and how Microsoft technologies enhance it.
• Emerging trends in the Microsoft cloud ecosystem that Niels is excited about.
• Advice for IT professionals looking to specialize in Microsoft 365 and Azure.

Learn more:

• Learn more about ControlUp
• Join the ControlUp Community here

About Niels Kok

I am Niels Kok, a highly experienced cloud engineer with over 12 years of experience in Microsoft Cloud products. I have a deep understanding of the intricacies of the Microsoft Cloud ecosystem and a proven track record of success in delivering complex cloud solutions. I am an expert in scripting with a strong background in PowerShell, Bicep, and YAML.

My expertise in these technologies allows me to write efficient, scalable, and easily maintainable scripts that automate cloud infrastructure deployments. I am a valuable asset to any organization looking to leverage the power of the Microsoft Cloud to achieve their business goals.

As a freelancer, I am able to work on a flexible schedule and can be quickly and easily integrated into your team. I am also able to work on short-term or long-term projects, making me an ideal choice for organizations with varying workloads.

In conclusion, I am a highly skilled and experienced cloud engineer who can help organizations migrate to the cloud with ease and achieve their business goals through efficient automation.

• Contact with Niels on LinkedIn
• Conntect with Niels on X 
• View Niels' website

About Douglas A. Brown

Douglas Brown is the VP of Community at ControlUp, where he plays a pivotal role in invigorating the company's customer and partner base. His responsibilities include cultivating and expanding the ControlUp Community.

Doug was honored as Citrix's SE of the Year in 2002, received the Microsoft MVP award from 2005 to 2016, and earned the Citrix CTP and VMware vEXPERT titles.

• Contact with Douglas on LinkedIn
• Conntect with Douglas on X 

Join us in Episode #11 of ControlUp Community Radio, where your host, Douglas Brown, welcomes Chris Marks, Principal Outbound Product Manager at Parallels. Chris and Douglas dive into the exciting and evolving world of EUC (End-User Computing), exploring what it means for the industry and for Parallels. They discuss Chris' unique role at Parallels, the company's innovative solutions for hybrid work and cloud environments, and how Parallels is tackling the challenges of modern application delivery. This episode is packed with Chris' expert insights and the strategic direction of Parallels, making it a must-listen for anyone interested in the future of remote access and digital employee experience.

The discussion focuses on several key topics:

• Chris Marks' background and his journey in the tech industry
• Understanding the role of a Principal Outbound Product Manager
• The broader scope of Parallels in the EUC market beyond running Windows on a Mac
• Parallels' solutions for on-premises, DaaS, secure browser, and secure workplace without VPN
• Strategies for migrating off VMware or Citrix
• Identifying the ideal market for Parallels
• Trends and developments in hybrid work and hybrid cloud
• The future of application delivery and remote access to apps and data
• Major challenges customers face and how Parallels addresses them
• Considerations of DEX (Digital Employee Experience) by Parallels
• Synergies between ControlUp and Parallels

Resources

• Learn More about Parallels RAS 
• See more of Parallels RAS in action
• NEW Parallels incentive to migrate away from Citrix

Learn more:

• Learn more about ControlUp
• Join the ControlUp Community

About Chris Marks 

Chris is a Principal Outbound Product Manager at Parallels. As an experienced public speaker with a passion for the power of community engagement, he spends time with customers and channel partners, learning about how their businesses are coping with fundamental shifts in working practices alongside rapid changes in the way services are being consumed. He's focused on how organizations can remain competitive in today's shifting sands and how we can work together to deliver simplified, more agile services that allow them to do so.

• Contact with Chris on LinkedIn
• Conntect with Chris on X 

About Douglas A. Brown

Douglas Brown is the VP of Community at ControlUp, where he plays a pivotal role in invigorating the company's customer and partner base. His responsibilities include cultivating and expanding the ControlUp Community.

As VP of Community at IGEL, Douglas Brown grew their community to 9,000 members with 330,000 messages, led the VIP Program with 45 experts, managed Technical Publications, and was the Global Technology Evangelist.

With 25+ years in virtualization and cloud computing, Doug Brown founded DABCC, Inc., a pioneering and top-visited EUC website.

Doug was honored as Citrix's SE of the Year in 2002, received the Microsoft MVP award from 2005 to 2016, and earned the Citrix CTP and VMware vEXPERT titles. A regular speaker at industry events, he has been an active author for two decades.

• Contact with Douglas on LinkedIn
• Conntect with Douglas on X