The keys to preventing and dealing with conflict or other uncomfortable situations.

Identify your communication style, and why it might be holding you back

Exactly how much eye contact to use for emotional connection

One acronym to substantially improve your conversations

How to “hear” people’s emotions and make people trust you

Defusing conflict and tough situations

How to say no and assert yourself to anyone

An ancient Greek persuasion technique that works in any situation

Read people like a book – their emotions, feelings, and thoughts!

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