🎙️ Welcome to this episode of the Disambiguation Podcast, “Conversational AI in Technical Support”.
🌟 Our special guest Robert Rupprecht, Senior Manager, Technical Support at Kustomer.  
🔍 In this episode, we discuss:-How AI is currently being utilized in technical support and customer service.-How AI can help in identifying and resolving issues before they become major problems for customers.-Examples of AI-driven tools or platforms that have significantly improved technical support outcomes.-The key benefits of implementing AI in a technical support environment.-How AI-driven technical support can be tailored to provide personalized customer experiences.-Challenges companies face when integrating AI into their technical support systems, and how these can be overcome.-How the role of human support agents is evolving alongside AI.-How businesses can protect PII and other company data while using AI in customer support.-Future developments in AI-driven technical support.
👍Robert Recommends: Bob Iger, CEO,The Walt Disney Company. Book: The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company