Welcome to this week's episode of the Disambiguation Podcast! Join host Michael Fauscette as he dives into the transformative world of autonomous AI and its impact on customer journey mapping.

In this episode, we explore insights from the latest report titled "Dynamic Pathways, Autonomous AI and the Evolution of Customer Journey Mapping." Discover how businesses are moving away from static customer journey maps to dynamic, real-time experiences that truly understand and anticipate customer needs.

Key topics include:
-The shift from traditional customer journey maps to fluid, personalized experiences.
-How autonomous AI is revolutionizing customer interactions through real-time data analysis.
-The role of emotional intelligence in AI and its ability to respond to customer feelings.
-Examples of anticipatory customer service and how companies are proactively addressing potential issues.
-The importance of seamless omnichannel experiences and AI-human collaboration.

Whether you're a business leader, an AI enthusiast, or just curious about the future of customer engagement, this episode is packed with valuable insights and practical examples.

Don't forget to like, share, and subscribe for more discussions on AI, generative AI, and business automation!

For more research on AI and other software, visit arionresearch.com. If you're an expert in AI, generative AI, or business automation, reach out to us at [email protected].

Join us next week for more enlightening conversations!

Welcome to a special edition of the Disambiguation Podcast, recorded live from Tableau Conference 2025 in San Diego! Join host Michael Fauscette as he interviews Umair Rauf, VP of Product Management at Salesforce Tableau, who shares insights on the exciting developments in analytics and AI.

In this episode, we dive into the concept of Agentic Analytics and how it transforms the way businesses interact with data. Umair discusses AgentForce and Tableau Next, highlighting how these innovations enhance user experience for both analysts and end-users.
Key topics include:
-The role of AgentForce in ensuring trusted data and preventing AI hallucinations.
-How Tableau Next is revolutionizing analytics by making it more proactive and predictive.
-The introduction of new agents like DataPro, Concierge, and Inspector, and their impact on user productivity.
-The importance of transparency and ethical considerations in AI-driven analytics.
Whether you're a business leader, data analyst, or simply interested in the future of AI and analytics, this episode is packed with valuable insights to help you navigate the evolving landscape of data-driven decision-making.
Don't forget to like, share, and subscribe for more episodes on AI, generative AI, and business automation!For more research on AI and software, visit arionresearch.com. If you're an expert in AI or business automation, reach out to us at [email protected].
Join us next week for more enlightening discussions on the Disambiguation Podcast!

Welcome to the April edition of AI Pulse! In this episode, hosts Michael Fauscette and Tom Pringle dive into the latest developments in artificial intelligence, generative AI, and business automation.Join us as we discuss:
Michael's experience with agentic AI and the agentic AI platform lindy.ai, which provides agent templates and an agent platform.

OpenAI's recent funding round, raising $40 billion at a staggering $300 billion valuation, and its implications for the AI market.

Retrieval augmented generation (RAG) and a new open-source framework for measuring its performance, addressing the challenges of hallucination detection and citation accuracy.

The exciting shift towards multi-agent systems and the introduction of an agent-to-agent interoperability protocol by Google and other industry leaders.

The impact of AI regulations in the U.S. and Europe, including the EU's AI Act and its potential effects on innovation and competition.

The evolving landscape of AI in creative industries, with insights from recent announcements at Adobe Summit and Canva's conference.

Tune in for an engaging discussion that explores the intersection of AI technology and business strategy, and how these advancements can drive significant impact for organizations.

Don't forget to like, share, and subscribe for more insights on AI and business automation!

For more research on AI and other software, visit arionresearch.com. If you're an expert in AI, generative AI, or business automation, reach out to us at [email protected].

Join us next week for more exciting topics on the Disambiguation Podcast!

Welcome to this episode of Disambiguation! Join host Michael Fauscette as he dives deep into the world of artificial intelligence, generative AI, agentic AI and business automation with expert Premkumar Balasubramanian, CTO of Hitachi Digital Services.

In this episode, we explore the transformative power of agentic AI and how it is reshaping operations for businesses across various industries. Prem shares insights from his extensive experience in the tech industry, discussing:

-Hitachi Digital Services' vision for AI and its impact on customer operations.
-The importance of integrating AI into existing systems without the need for a complete overhaul.
-Compelling use cases of AI in sectors like private equity, manufacturing, and mobility.
-The unique value of agentic AI compared to traditional automation and generative AI.
-Key metrics for measuring success and the hurdles businesses face in adopting these technologies.

Whether you're a business leader looking to leverage AI for greater efficiency or simply curious about the future of technology, this episode is packed with valuable insights and practical advice.

Don't forget to like, subscribe, and hit the notification bell for more episodes on the latest trends in AI and business automation!

Welcome to this week's episode of Disambiguation! Join host Michael Fauscette as he dives deep into the transformative impact of AI on sales with special guest Rob Ciampa, CEO and founder of Business Catalytics.
In this episode, we explore how AI is redefining the sales function, from diagnosing organizational challenges to enhancing customer experiences. Rob shares his insights on the importance of data quality in CRM systems, the evolution of sales funnels, and the critical role of sales operations in leveraging AI tools effectively.

Key topics include:
-The current state of sales and the role of AI
-How AI can improve efficiency and effectiveness in sales processes
-The importance of emotional intelligence in sales interactions
-The integration of sales operations and customer success with AI
-Metrics that matter in the age of AI and how to prioritize them
Whether you're a sales leader, marketer, or simply interested in the future of business automation, this episode is packed with valuable insights to help you navigate the evolving landscape of sales.

Don't forget to like, subscribe, and hit the notification bell for more episodes on AI, business automation, and expert insights!

Listen now and discover how to harness the power of AI for your sales strategy!

Welcome to the March edition of AI Pulse on the Disambiguation Podcast! Join your host, Michael Fauscette, and co-host Tom Pringle, as they dive into the latest trends and innovations in artificial intelligence, generative AI, and business automation.

In this episode, we explore the emerging concept of "Agentic" and discuss exciting announcements from major players like Adobe and Salesforce, including Adobe's army of AI agents for sales and marketing and Salesforce's updates to AgentForce. We also touch on the evolving landscape of AI funding, the complexities of technology stacks in organizations, and the potential of AI agents to solve data silos.

Additionally, we dicsuss the implications of synthetic data, the challenges of integrating real-time search into reasoning models, and the latest innovations from companies like NVIDIA and OpenAI.

Tune in for a lively discussion filled with insights, humor, and a few surprises along the way!

Don't forget to like, share, and subscribe! If you enjoy the show, please leave us a review to help others find us. For more research on AI and other software, check out arionresearch.com. If you're an expert in AI, generative AI, or business automation, email your information to [email protected].

Join us next week for more insights on the Disambiguation Podcast!

Welcome to Part 2 of our special edition podcast from Salesforce TDX 2025! In this episode, host Michael Fauscette sits down with Kushwant Singh, SVP of Product Management at Salesforce, to dive deep into the world of agentic AI and the innovative AgentForce platform.
Join us as we explore:
-What agentic AI means and how it serves as a "digital neighbor" for organizations.
-The key differentiators of AgentForce compared to traditional AI solutions.
-Real-world use cases, including how companies like AAA and Smartsheet are leveraging agentic AI to enhance customer experiences.
-The importance of trust, governance, and personalized interactions in AI applications.
-How businesses can effectively integrate agentic AI into their workflows and the role of APIs in this process.

Whether you're a business leader looking to understand the impact of AI on your organization or a developer interested in the technical aspects of building agents, this episode is packed with insights and practical advice.Don't forget to like, share, and subscribe for more episodes on AI, generative AI, and business automation! If you're an expert in these fields, reach out to us at [email protected].
For more research on AI and other software, visit arionresearch.com.Join us next week for more exciting discussions on the Disambiguation Podcast!

Welcome to a special edition of the Disambiguation podcast, recorded live from Salesforce TDX 2025 in San Francisco! Join host Michael Fauscette as he dives deep into the world of Agentic AI and Salesforce's innovative strategies with guests Jacob Lehrbaum, SVP of Product Marketing, and Gary Brandeleer, VP of Product Management.

In this episode, we explore:
-Salesforce's overall Agentic AI strategy and the latest announcements from TDX 2025.
-The evolution of AI Assist and how it's transforming business automation.
-Real-world applications of AgentForce, including a fascinating case study on how AI is enhancing customer interactions and support.
-The future of digital labor and how businesses can leverage AI to improve productivity and collaboration.
-Insights into the AgentBlazers initiative and the importance of community in driving AI adoption.

Plus, stay tuned for an exciting demonstration of the Agentic Robotic Operating System, showcasing how AI can be integrated with robotics to solve real-world problems with Charlie Isaacs, CTO Customer Connection and Julia Reguera, Sr Solution Engineer.

Don't miss this insightful conversation that will help business leaders understand the impact of AI on their operations and the future of work!

Subscribe to our channel for more episodes on AI, business automation, and technology trends!

Welcome to this week's episode of the Disambiguation Podcast! Join host Michael Fauscette as he dives into the world of Intelligent RevOps and explores how AI is transforming sales success.

In this episode, Michael is joined by Tony Keskinen, the Chief Product Officer and co-founder of 180Ops. With a rich background in advertising and customer journey analytics, Tony shares insights on how AI can help sales teams overcome challenges, improve decision-making, and drive revenue growth.

Key topics discussed include:

-The impact of AI on sales productivity and revenue operations
-How 180Ops leverages data to provide actionable insights for go-to-market teams
-The importance of integrating internal and external data for better customer understanding
-The shift from predictive to prescriptive analytics in sales strategies
-Real-world applications of AI in optimizing sales processes and customer relationships

Tony also highlights the significance of creating a unified information model across sales, marketing, and customer success to maximize customer lifetime value.

Don't miss this insightful conversation that uncovers the future of revenue intelligence and the role of AI in shaping sales strategies!

Tune in now and discover how to leverage AI for your business success!

If you enjoy the episode, please like, share, and subscribe to our channel. For more research on AI and business automation, visit arionresearch.com.

Welcome to the February edition of the AI Pulse episode of the Disambiguation Podcast! Join your host, Michael Fauscette, and co-host Tom Pringle as they dive into the latest trends and developments in artificial intelligence, generative AI, and business automation.In this episode, we explore:

-The significant $60 billion boost in enterprise cloud spending driven by the generative AI boom.
-The implications of DeepSeek's groundbreaking advancements in AI and its impact on the market.
-The ongoing debate around AI's return on investment and productivity gains across various industries.
-The rise of agentic AI and the challenges of managing a digital workforce.
-Exciting innovations like self-healing concrete that could revolutionize infrastructure.

Tune in for insightful discussions, expert opinions, and a touch of humor as we navigate the ever-evolving landscape of AI technology. Don't forget to like, share, and subscribe for more episodes!

For more research on AI and other software, visit arionresearch.com. If you're an expert in AI, generative AI, or business automation, reach out to us at [email protected].

Join us next week for more engaging conversations on the Disambiguation Podcast!