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During this session, Debra provides some insights into how to listen from a deep level in order to gain rapport and build relationships one conversation at a time. In the world of safety, our role is to influence and bring about change, often through the actions of others. Safety professionals need to be able to quickly build rapport and have their conversations count.

This session offers some key actions that can be taken in order to gain an understanding of how people map their world. This includes the use of precision questioning in order to seek clarity and build a common understanding.