We send a message by the language we use.  In my work, some people don’t want to engage in mediation because they feel the connotation is too negative. But they are comfortable with the idea that I would be that trained, impartial third person who helps them navigate their way to a resolution.  If that language works for them, it’s fine by me.

In informal settings, without a third party, what do you say when you want to broach a topic that might be challenging? 

Can we chat? Are you open to a conversation? Do you agree we need to discuss … whatever it is. Is it time for a meeting?

Should we have a heart-to-heart?

We can be conscious of our choice of language to describe this proposed interaction.  It sets the stage from the outset.

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at [email protected]! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/