Conversations on AI

Adrian Swinscoe has been helping create, develop and grow businesses that take care of their customers in the best way possible. In this conversation, he decodes the evolution of customer support and the subsequent impact of technology 

According to research from IDC, two-thirds of the CEO’s of Global 2,000 companies will shift their focus from traditional, offline strategies to more modern digital strategies to improve the customer experience before the end of the year - with 34% of companies believing they’ll fully adopt digital transformation within 12 months or less.

"Over the last year, the impact of the pandemic has forced organizations to reevaluate the business models that have served their customers well. This, in turn, has pushed them to develop digital channels and utilize technology to serve and engage with their customers" 

These are the words of Adrian Swinscoe as he channels all his experience to share interesting insights in the field of customer experience. 

This discussion focuses on:

• Automation is the next phase of intelligent customer service
• Artificial Intelligence and the new-age customer
• Empathy in customer experience
• Global organizations that are setting the benchmark when it comes to their customers

Adrian Swinscoe
Customer experience advisor, Author, Speaker, Workshop Leader, and Aspirant Punk at Punk CX
Adrian has been helping organizations of all sizes deliver better customer service and customer experiences. He is an advisor on specific service/experience/engagement issues on an ongoing or project-by-project basis. He builds the internal team and leadership capability via mentoring, thought leadership (whitepapers and keynotes for internal/customer/public events), and masterclasses. Adrian is also a best-selling author, Forbes contributor, blogger & podcaster 

Sundeep Teki, a consultant to deep tech startups on AI/ML & an emerging leader in neuroscience joins us for a conversation that deciphers his views on voice technology, neuroscience, startups and Artificial Intelligence

A leader, consultant, founder in the field of artificial intelligence & neuroscience having published 40+ papers, Sundeep Teki provides an intriguing perspective around the field of AI and voice technology in this conversation. 

This discussion focuses on:

• Current trends in NLU research
• Limitations of voice tech & defining the right use cases
• Startups building a culture of innovation and research
• Identifying and evaluating AI research trends

Sundeep Teki
Leader - AI | Startups | Neuroscience | Ex: Amazon Alexa AI, Oxford, UCL
Sundeep Teki, a leader in AI and Neuroscience with professional experience in 4 countries (USA, UK, France, India) across Big Tech (Conversational AI at Amazon Alexa AI), unicorn Startup (Applied AI at Swiggy), and R&D (Neuroscience at Oxford University and University College London).
He has published 40+ papers on Neuroscience and AI (1800+ citations), built and deployed AI for consumer AI products, secured £500k+ in competitive research funding, and is recognized by the Royal Society, UK as an ‘Emerging Leader in Neuroscience’

Micael McTear, an esteemed Emeritus Professor at Ulster University and the author of several famous books including 'Spoken Dialogue Technology', 'The Conversational Interface', and 'Conversational AI' joins us for a conversation that decodes his views on voice technology, conversational AI and the future of Artificial Intelligence

Researcher in the field of spoken dialogue systems for more than 20 years and an author of several books, Michael McTear provides a unique perspective of looking at conversational AI and voice technology in this free-flowing discussion that also captures his work with children facing learning difficulties, mental health monitoring and home monitoring of older people

 This intriguing discussion captures:

•  Conversational AI and its use in current applications
• The shift from rule-based to statistical data-driven systems with Machine Learning
• The impact of the spoken voice technology
• Future trends for AI in 2021

Michael McTear
Emeritus Professor & Author, Ulster University
Michael McTear is an Emeritus Professor at Ulster University with a special interest in spoken language technologies. He has been researching in the field of spoken dialogue systems for more than 20 years and is the author of several books, including Spoken Dialogue Technology: Toward The Conversational User Interface (Springer, 2004), Spoken Dialogue Systems (Morgan and Claypool, 2010), with Kristiina Jokinen, and The Conversational Interface: Talking to Smart Devices (Springer, 2016), with Zoraida Callejas and David Griol. He has just completed a new book Conversational AI, published by Morgan & Claypool in November 2020. Michael has delivered keynote addresses and tutorials at many academic conferences and workshops and is a regular presenter at the annual SpeechTEK conference. He has also presented at the Conversational Interaction conferences in San Jose, ProjectVoice, and the REWORK AI Assistant Summits in London. Currently, Michael is involved in several research and development projects investigating the use of conversational agents in socially relevant projects such as mental health monitoring, and home monitoring of older persons

From discussing conversation design challenges to building trust with users in the banking domain, this podcast with Adi Sharma & Sarah Karam from the Royal Bank of Canada covers a rainbow of issues related to conversation design specifically from a banking perspective

To know more, visit our website: 

Linguistics covers various types of social and physical sciences while also looking at sound structures of language. It is such a vast field and the Product Manager at Botmock, Brielle Nickoloff helps decode the merits of linguistics. She talks about how it is aiding conversation designers, leveraging linguistic principles for design work and so much more.

You can also listen to this episode on our website - https://www.conversation.ai/interview/conversation-design/linguistics-support-conversation-design

From uncovering the analogy of conversation design, challenges, and workflows to learning about the next generation of designers, Conversation Design Institute's CEO, Hans Van Dam opens up on AI and design in this free-wheeling discussion

There are multiple possibilities in language that synthetic media can enable. But what is synthetic media or what does the term uncanny valley signify?

Synthetic media signifies the ability for AI-driven systems to generate audiovisual content being one of the most exciting developments enabled by recent progress in deep learning.

In this podcast, we hear about synthetic media and how it is taking off, the challenges of interfacing humans with it, how does one deal with the issue of uncanny valley, and a lot more including thoughts around multilingual implementation

For more such interesting podcasts, visit - https://www.conversation.ai/

The path to knowing how to build the next generation of products goes through understanding the methodology used by the world's largest brands to capture the consumer imagination through their offering. So who better to unveil the way than Sriram Krishnan, the man behind products for Facebook, Twitter, and Snapchat 

From working on mobile ads and products for Facebook, Snapchat to running consumer products on Twitter, Sriram Krishnan opens up on his experience with technology products and why mental models are critical for people to start trusting Artificial Intelligence.


This engaging discussion with host Aakrit Vaish, Co-Founder & CEO, Haptik, also captures:

• The Facebook journey behind Mobile advertising, monetization and personalized ads
• Building sophisticated Machine Learning models for mobile
• AI-based recommendations
• Product Innovation

To listen to more such engaging content, subscribe at - https://www.conversation.ai/

ML products are solutions where Machine learning is the primary or one of the primary drivers of the product one is building. In any domain of product management, the ultimate goal is to try and solve the problem of an end-user.

In this podcast, we hear about the skills required in ML product management, decoding the product life cycle, measuring the efficacy and business impact of Machine Learning products, and how sometimes a non-ML approach is useful.

To know more, visit - https://www.conversation.ai/

Tech products that incorporate Artificial Intelligence (AI) are increasingly ubiquitous. As human beings, we’re frequently having more conversations with them. AI is playing a significant role in digital conversations, and the real architects behind this are conversation designers.

In this podcast, we hear about Conversations augmented by AI, what can we improve in conversations with tech products, the evolution and challenges faced by designers, and how AI demonstrating genuine empathy is the holy grail.

To know more, visit - https://www.conversation.ai/