Conversations on Organizational Excellence

Abstract: This article examines the critical role of authentic employer branding in attracting top talent amid declining unemployment rates and increasing workforce mobility. Drawing from employer branding research and organizational behavior principles, the author presents frameworks for developing genuine employer value propositions (EVPs) that resonate with candidates' career expectations. The article outlines a systematic approach to defining an authentic EVP by identifying organizational purpose, values, career opportunities, leadership qualities, and unique advantages. It then explores effective strategies for communicating this EVP through various recruitment channels and provides industry-specific examples of successful employer branding initiatives across non-profit, technology, professional services, and healthcare sectors. The author concludes that organizations strategically investing in authentic employer branding that emphasizes employee development and wellbeing will secure a competitive advantage in talent acquisition and retention in today's evolving job market.

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In this podcast episode, Dr. Jonathan H. Westover talks with Doug Howarth about hypernomics and improving our understanding of markets and decision-making processes.

At fourteen, Doug Howarth was faced with a problem that would pursue him for decades. He had just been exposed to the 2D and 3D coordinate systems of René Descartes. While they offered a framework for many problems, he wondered: What other plotting systems exist that we haven’t seen? Shortly after, Doug found out that his kidneys were failing and that clouded his thinking. Persevering through this challenge, he majored in economics at Washington State University, graduating top of his class. In 2002, Doug’s best friend, Tim Schreiner, gave him a kidney. When he came to after the operation, his brain was clear for the first time in thirty years, and he was determined to make maximal use of his improved mental capacity. Not long after that, when he and his wife went shopping for a new washing machine, as she weighed her options aloud, he realized she had solved a multidimensional problem in her head. He instantly recognized that people throughout the store were subconsciously doing similar evaluations for all their considered purchases. In that moment, Doug Howarth discovered Hypernomics, the study of market actions across four or more dimensions, the plotting systems he had been wondering about for three decades. He founded Hypernomics Inc. on his ideas, which has worked for NASA, Virgin Galactic, and Lockheed Martin. Along with two others, he’s been awarded US Patent 10,402,838 for the world’s first 4D analytic software. Wiley will publish his book, Hypernomics: Using Hidden Dimensions to Solve Unseen Problems, in January 2024.

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Abstract: This article examines how organizational leaders can implement a human-centered approach to artificial intelligence integration that enhances rather than replaces human potential. The author challenges the common narrative of inevitable job displacement, arguing instead that AI can boost productivity, improve quality of life, and create new employment opportunities when properly managed. Drawing from examples across manufacturing, accounting, and AI development sectors, the article outlines strategies for workforce transformation through proactive role redesign and reskilling initiatives. It emphasizes the importance of embedding human values like fairness, transparency, and privacy into AI systems from their inception, and advocates for multi-stakeholder collaboration to ensure an equitable technological transition that distributes AI's benefits broadly while mitigating potential harms to individuals and communities.

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Abstract: This article explores how mid-career executives can successfully navigate professional reinvention by leveraging their accumulated expertise in new and fulfilling ways. Drawing from two decades of experience working with senior leaders across global industries, the author outlines a comprehensive framework for career transformation that includes intentional self-reflection, strategic skill development, and network expansion. The piece examines various pathways for experienced professionals to create impact beyond traditional leadership roles—including mentoring, advisory positions, flexible work arrangements, content creation, and entrepreneurial ventures. By embracing these approaches with careful planning and persistent implementation, seasoned leaders can craft meaningful second acts that capitalize on their wisdom while maintaining professional growth and personal satisfaction throughout the latter stages of their careers.

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Abstract: This article synthesizes insights from 15+ years of close observation of exceptional C-suite executives across industries, identifying the key traits that distinguish truly outstanding leaders. Drawing from both organizational consulting and research experience, the author outlines five critical leadership approaches that drive superior performance: leading with purpose and emotional intelligence, creating alignment through transparent communication, empowering teams through distributed leadership, strengthening organizational culture through values-aligned decision making, and fostering continuous growth and learning. Through compelling case studies and research references, the article demonstrates how these leadership practices transform workforce engagement into competitive advantage, arguing that exemplary leadership ultimately stems from a powerful blend of vision, values, and genuine care that inspires the highest potential in others.

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Abstract: This article explores the persistence of workplace incivility despite increased focus on professionalism and well-being in modern organizations. It examines the psychological factors enabling rude behavior to evade accountability, including its often subtle and ambiguous nature, power dynamics that shield higher-status offenders, and cognitive biases that distort observers' interpretations. The article presents research-based strategies for organizations to address these issues, including establishing clear civility standards, implementing anonymous reporting systems, and conducting bystander intervention training. Through case studies of companies like Eli Lilly and Verizon, the article demonstrates how organizations can transform workplace culture by taking holistic, learning-based approaches to confronting incivility rather than implementing superficial solutions, ultimately enhancing employee well-being, performance, and retention.

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Abstract: This article explores the psychological phenomenon known as the Zeigarnik effect, which explains why unfinished tasks persistently occupy our thoughts and mental resources. Drawing on cognitive research and organizational psychology, the authors investigate why our brains become fixated on incomplete work and offer evidence-based strategies for leaders to manage this tendency. The discussion examines how interruptions, context switching, negative emotional associations, and lack of cognitive closure contribute to mental preoccupation with unfinished business. By understanding these mechanisms, leaders can implement practical approaches—including dedicated focus time, formal closure processes, and emotional reframing techniques—to help themselves and their teams effectively complete tasks, transition between priorities, and optimize both productivity and mental wellbeing in today's demanding work environments where competing responsibilities constantly vie for attention.

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Abstract: Getting Better at Transitions explores how individuals can develop resilience and adaptability during periods of significant change. The article examines psychological frameworks for understanding transition phases, offering evidence-based strategies to transform potentially disruptive life changes into opportunities for growth. Drawing on research from organizational psychology and neuroscience, it presents practical techniques for managing uncertainty, processing emotional responses, and building support networks that foster stability during flux. The authors argue that by reframing transitions as natural developmental processes rather than unwelcome disruptions, people can cultivate mindsets that not only help them endure change but actually thrive through it, ultimately enhancing their overall well-being and capacity for future adaptation.

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Abstract: This comprehensive study examines evidence-based strategies for evaluating organizational culture compatibility during job searches, arguing that proper cultural fit assessment requires a multifaceted approach beyond superficial attributes. The research demonstrates how job seekers can effectively gauge alignment through values congruence, work style preferences, reward systems, growth trajectories, and microculture variations. By employing targeted interview questions, observational techniques, and careful analysis during onboarding, candidates can make more informed decisions about cultural fit, ultimately leading to better engagement and satisfaction. The paper emphasizes that cultural assessment is not determined by any single factor but rather through holistic examination of interconnected dimensions, providing practical frameworks illustrated through diverse industry examples that benefit both employers and prospective employees seeking mutually beneficial partnerships.

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In this podcast episode, Dr. Jonathan H. Westover talks with Jordan Burton about mastering the art of interviewing and tools and strategies for hiring
exceptional talent.

Jordan Burton has an unusual job—he’s a professional interviewer. Over the past 17 years, he has conducted several hundred multi- hour interviews with CEOs and other C-level candidates on behalf of major private equity firms and corporate Boards. He has leveraged his experiences to train the leadership teams of top VC/PE investors and high-growth companies to become exceptional at hiring and interviewing. Having trained over 3,000 executives and investors, Jordan is renowned for his skill in conducting rich, interactive conversations that delve deep into candidates’ personal and professional histories.

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