Priya Mishra has a chat with Dr. Joseph Michelli on customer psychology, customer expectations and  how current technology helps improve the customer experience . Other topics  covered are, the value proposition of emerging corporate leaderships in a post Covid-19 world, " The Michelli experience", customer engagements, expectations for a post covid scenario and much more.  

📚 ABOUT DR. JOSEPH MICHELLI 📚  Dr.Joseph Michelli, is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that  develop joyful and productive workplaces with a focus on customer experience.  Dr. Michelli, is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and  New York Times #1 bestselling author. His latest books are “Stronger through Adversity” The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community,  and Belonging. Dr.Michelli has also many other titles to his credit. He holds the Certified Speaking Professional designation from the National Speakers Association (NSA). He is a member of the Authors Guild, an editorial board member for the Beryl Institute’s Patient Experience Journal (PXJ), and is on the founders council of CustomerExperienceOne.  Other achievements include winning the Asian Brand Excellence Award and being named as one of the Top 10 thought leaders in Customer Service by Global Gurus. He received his masters and doctorate from the University Of Southern California. Having journeyed with a close family member through a six-year battle with breast cancer, Dr.Michelli is committed to social causes associated with curing cancer and abating world hunger.

In this episode of conversations with Priya, Priya talk to Cheryl Hayes on the behavioral psychology of customers today , the impact of social media during this pandemic , digital marketing etc. Other topics include growth of e-commerce, customer relationships, the effect of the current pandemic on marketing, adaptive methodology and more.  

📚 ABOUT CHERYL HAYES 📚  Cheryl is an accomplished human behavior strategist and researcher with over 25 years experience bringing a diverse perspective from her background in sales and marketing, legal research and clinical psychological counselling fields.  Cheryl holds the highest level of recognition with the Research Society of Australia with formal training in Behavioral Science (double majors in Psychology/Legal Policy Analysis) and post-grad qualifications in Management & Strategic Planning. She is also a member of the IAPA (Institute of Analytic Professionals in Aust). Cheryl regularly works with many of Australia's Top 100 companies and presents to many Boards, CEO's/Exec's and federal and state governments.

Binh Rey, Trademark Attorney from Baxter IP, spends time with Exante's Priya Mishra discussing branding , franchising, fake brands, cybersecurity in the market and much more. Other questions addressed include Amazon's concept of branding, branding of Indian food and cuisine, brand value, technology disruptors and trademarking. 

 📚 ABOUT BINH REY 📚 Ms.Binh Rey, is known in the industry for her brand marketing and trademark brand protection knowledge, specializing in structuring brands to bring to the marketplace. She works with many branding and advertising agencies, helping to research and establish brand name availability to determine which can be easily registered and effectively protected both now and in the future.          By combining her marketing experience and her trade mark law knowledge she is a fantastic person to know when a business is looking to find a name for their new venture, she is able to help business owners avoid the pitfalls of launching a brand that could potentially be infringing on an existing registered trademark.  Binh has helped numerous clients overcome infringement issues and protect new brands for long-term success. Binh has worked with clients across a broad range of industries including: building and construction, FMCG, retailing, transport, education, fashion, engineering, trades, not-for-profit, NDIS service providers, telecommunications, finance, age care and health & wellness industries.

Priya Mishra talks to Peter Swatosch on his insight, " The foundation of your future success is built on what is being today "  and discusses the building blocks for future success. Customer care , building a cohesive team , business schools, online marketing and corporate leadership are some of the topics covered in this discussion.  

About Peter Swatosch  Peter Swatosch, is the Executive business coach of Focal Point International, Sydney, New South Wales. Peter works with business owners that want to achieve outstanding results. Having successfully operated his own independent prestige car repair and sales facility for over 25 years, Peter understands the challenges facing businesses today. A certified Focal Point business coach, Peter combines his hands-on experience with his mentoring skills to ensure that you reach high levels of achievement.     Dedicated to providing excellent value to his clients, he is passionate about business coaching and will work with you to set priorities, define clear goals and implement the systems to attain them. Based in Sydney, Peter enjoys travel, golf, coaching soccer and fishing.

Priya Mishra sits Dr. Alby Anand Kurian about the role of marketing in the new normal -- or outside the norm. Some questions that they tackled include: Which of the elements of your background that you think have contributed most to what you have become and what you have done today? Among the marketing concepts that you have conceived and developed which is the one that you think you would rate as the most important? Do you think that marketing has a role to play outside the normal category of products and services? Among the general management concepts that you have developed, which is the most topical one given the pandemic that we are living in today? There are so many doomsayers in the world today, do you share that pessimism?  

📚 ABOUT DR. ALBY ANAND KURIAN 📚 Dr.Alby Anand Kurian is a Marketing theorist and writer; he has been featured among thirty marketers from around the world.  Anand Kurian was educated at Bombay Scottish School, St. Xavier’s College and Government Law College, Mumbai. He stood first in his division at the University of Cambridge ISC examination, he outranked IIT, IIM, IIT-IIM and G.S.Medical College students; at law, he topped Moot Courts in the city, the state as well as in the country. His PhD thesis was recommended by two Deans of IIM, Ahmedabad.  He trained in advertising in New York and founded Emphasis. The company has conceived and executed advertising work for multinational majors such as Procter & Gamble, Unilever and Nestle, and for products such as Lays, Ariel and Coca Cola.  He has conceived and developed the twin marketing management concepts of Reality Plus - Neo People and other allied concepts. His recent concept 'Conflict as a Marketing Tool (CAMT)' was published by Knowledge@Wharton and re-published by the Wharton Center for Leadership and Change Management. Kurian’s book, “The Peddler of Soaps”, was on the best-seller list.  For his next book, professionals from all over the world, from Narayana Murthy, the founder of Infosys, to the co-authors of Kotler’s Marketing Management, are interpreting his management concepts, in their own areas of specialisation.

Samantha Morris of Fempire Coach spends time with Exante's Priya Mishra to talk about women empowerment in the business. How can women start and grow business they dream of owning? Has the lockdown and Work From  Home led to a change of mindset on women entrepreneurship? Has this led to an upsurge of women in Business?  Other questions tackled in this Australian podcast include how a successful women entrepreneurs balance their life and career, the prejudice against women in political leadership, the big challenge each of them faces in handholding women entrepreneurs as a coach and mentor, and the men's psychology or society's attitude to women.

📚 ABOUT SAMANTHA MORRIS 📚 Ms. Samantha Morris, Fempire Coach, Specialises in working with female entrepreneurs to grow successful businesses. She is an experienced business owner with a demonstrated history of working in the management consulting industry. Skilled in Negotiation, Internal Audit, Sales, Social Media Marketing and Team Building Samantha is also a  strong information technology professional with a Bachelors degree focused on Management Information Systems and Services from the Swinburne University of Technology. She is based in Melbourne, Victoria, Australia.

n this episode, our CEO and Founder, Priya Mishra interviews Dr. VelanC, City Head of CapitaLand, to talk about COVID-19, and the pandemic as a whole has impacted India's Real Estate Market.   

📚 ABOUT DR. C. VELAN 📚  Dr. C. Velan, is the City Head of CapitaLand, one of Asia’s largest diversified real estate groups. Headquartered and listed in Singapore, it owns and manages a global portfolio worth S$134.7 billion as at 30 June 2020. He heads the Tamil Nadu Operations and is based out of the Capital City Chennai.  Prior to this, he was the Chief Executive Officer of TRIL INFOPARK LIMITED ( a joint venture of Tata Realty and Infrastructure Limited (TRIL), Indian Hotels Company Limited (IHCL) and Tamil Nadu Industrial Development Corporation (TIDCO)). Dr.C Velan was instrumental in implementing and developing The Ramanujan IT City (named after the Indian Mathematician Srinivasa Ramanujan), as an information technology (IT) Special Economic Zone (SEZ) situated at OMR in Chennai, India with 4.7 million sqft operational space.  He holds a Doctorate in Civil Engineering specializing in Environment from Dr MGR Educational and Research Institute and a Masters Degree in Human Resources Management and Personnel Administration from the University of Madras.

Priya Mishra sits down with Autralian Entrepreneur, Danielle Chiel to talk about her mission of turning some of India's poor, rural women into successful entrepreneurs. Is this sheer idealism or good business sense? If there is one thing that she would recommend towards women entrepreneurship, What would that be? What were the biggest Challenges in her mission? What are a few case studies that instil hope and optimism on her remarkable JOURNEY?  

📚 ABOUT DANIELLE CHIEL 📚 Founder and Director  Knit One Change One, Handknits Pty Ltd (Australia) & DC AJ Textures Private Ltd (India), Location, Sydney, NSW, Australia  KOCO, KnitOne (garment) ChangeOne (life) is a partnership with women who live in rural villages of Tamil Nadu, India and hand-knits for fashion brands around the world.  Under her able leadership, KOCO has earned a B Corp Certification, which recognises it’s a commitment to the highest social and environmental standards.  In India, this means KOCO will be hand-knitting 1,000,000 garments each year and will have changed the lives of thousands of women and their families.  Each rural woman is educated in the art and science of hand knitting, as well as reading English and mathematics. KOCO’s knitters are supported and encouraged each day and this creates in the women as they awaken to their skills and self-worth by earning an independent income.   As Director of KOCO, Danielle also makes a difference. through sustainable and ethical Women and Progress (WAP) venture overseen by her Indian company, aiming to develop the economic independence of rural Indian women through engaging them to knit for her label. Through her years of experience and industry knowledge, she proudly stands and believes that the history of Indian handwork and textiles is synonymous with the highest standard of artisan craftsmanship.  The rural village women in India, whom Danielle engages, are continuing this tradition of high-quality craftsmanship under her expert tuition and guidance. The income the women earn from their knitting sustains their traditional lifestyle and generally contributes to enriching their lives and the lives of their families.   After a career in music teaching and academia (She has a PhD in Musicology), Danielle followed her passion for hand-knitting by opening and developing Threads & More (Brisbane), which went on to become one of Australia’s largest independent retail knitting stores.

Priya Mishra, Exante's CEO, sits down with Dr. V.Mohan to talk about the Healthcare industry. At $ 8 trillion, it is the largest industry in the world. It is also a very sophisticated industry with a high degree of research and innovation. Yet, in the current pandemic of Covid-19, thousands of people across the world have failed to receive adequate hospital care and medical attention.  

ABOUT DR. V.MOHAN 

Dr V Mohan is an internationally renowned Indian diabetologist. He is the Chairman and Chief of Diabetology at Dr. Mohan’s Diabetes Specialities Centre, a WHO Collaborating Centre for Noncommunicable Diseases Prevention and Control and an IDF Center of Education. Dr. Mohan is also President and Director of Madras Diabetes Research Foundation.   He worked at the Royal Post Graduate Medical School, London as a Wellcome Research Fellow and at the Alexander Von Humboldt Fellow at the University Of Ulm, West Germany. He has over 1200 publications in peer-reviewed journals like Lancet, British Medical Journal, Journal of Clinical Endocrinology & Metabolism, Diabetic Medicine, Diabetes Research, and Clinical Practice. Dr. Mohan was awarded the Padma Shri (Fourth highest civilian award in the Republic of India)

In the first episode of Conversations with Priya, Exante's CEO speaks with Mr. Sarat Chandrian to talk about the Indo Australian Business, and how it looks like during this pandemic. What is happening to the market? What can experts and marketers expect? Where do they see India’s position in the global diaspora in the next 5 years?   ABOUT C.SARAT CHANDRAN Mr C.Sarat Chandran is a Senior Fellow with the International Institute, Washington and Singapore. Before this, he was the Director of the Indo-Australian Chamber of Commerce which plays a significant role in promoting trade relations between India and Australia.     Sarat Chandran has done his Master’s in Development Economics from the London School of Economics and has since worked with Commonwealth Development Institute in London and Sears Corporation in Chicago. Returning to India, he has headed International Marketing divisions of several major companies in the country.    He has also been a Consultant to the World Bank on issues relating to India’s Economic Development. He has been writing extensively on management and socio-economic issues for leading newspapers and magazines in the country.