Charlie and Eva discuss leadership as it applies when speaking on a conference call:

  -  If you're the one speaking, regardless of your role, YOU ARE THE LEADER AT THAT MOMENT! 

  -  If you ARE the Leader of the call, when to and when not to take a roll call.

  -  Effective leadership means effective listening to; there should be no distractions!

  -  Act as if what you say will be replayed on the evening news and shared with the entire world! 

...PLUS some cool takeaway's from today's show!

Work is conducted on the phone, Skype or webinar software.  Our teammates and clients can be global.   We can be working across time zones, on the phone, with people we haven't met and still need to be productive! 

Charlie and Eva discuss these challenges and the need for effective training and tools that help us communicate, listen and deliver by phone.  Â