In this candid conversation, Belinda sits down with Maria Degagner to talk about leaving the corporate hearing world, choosing patient-first care, and why listening (presence, time, empathy) matters as much as hearing. They dig into auditory processing challenges, counseling as a core part of hearing care, the pressure of “cookie-cutter” models, and rebuilding trust through community, education, and relationships. Maria shares personal stories—from advocating for her son to helping low-income seniors access devices—and how those moments led her toward psychology to support whole-person wellness. 

If you or someone you love is navigating hearing loss, tinnitus, or just wondering where to start, this episode is for you.