Chapter 1. Changing Business in the Blink of an AI

Learning Objectives

After completing this chapter, you will be able to:

• 1.1: Explain how a chatbot can be used in a business setting.
• 1.2: Describe how AI and automation are transforming business operations.
• 1.3: Identify the capabilities and limitations of OpenAI’s ChatGPT language model.
• 1.4: Engineer an AI prompt for a text response using multiple formats.
• 1.5: Evaluate OpenAI’s technology by analyzing its ethics and the privacy implications of its use.
• 1.6: Analyze the potential bias and accuracy of AI.