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Do you work with special offers? Are your prices negotiable? Or do you sell a hybrid option? Some organisations are fixed price. This means the advisor has to sell what they’re selling purely on the value. 

Do you expect your advisors to know how to negotiate? Or are they simply discounting or reliant on offers only? 

This podcast explores the area of pricing and challenges you and your contact centre to try different price structures, to test your people’s ability to sell. 

 Please listen, reflect, and share. 

Find more useful and essential contact centre development from realitytraining.com