Counting Change

Counting Change

By AscentBusiness
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Counting Change episodes

  • Innovation VS the Credit Union Extinction with Shirley Senn

    In this episode of Counting Change, hosts Arjun Sahgal and Rachel Reid discuss innovation and the credit union extinction with Shirley Senn, Chief Consulting Officer at CU Strategic Planning.

    In this engaging conversation, Arjun and Shirley discuss the unique position of credit unions in fostering community engagement and inclusion. They explore the importance of technology and innovation in driving growth, emphasizing the need for operational efficiencies and enhanced member experiences. The discussion also highlights the significance of data-driven decisions in tailoring services to meet diverse members' needs while maintaining a human touch in financial services.g a human touch in financial services.

    36 min
  • Empowering Consumers through Open Banking with Alex Johnson & Jason Henrichs

    In this episode of Counting Change, hosts Arjun Sahgal and Rachel Reid discuss open banking with guests Alex Johnson and Jason Henrichs.

    Alex and Jason are both hosts on leading fintech podcasts, with Alex being the host and founder of Fintech Takes whilst Jason is a co-host at Breaking Banks. Jason is additionally the CEO of Alloy Labs Alliance.

    The conversation covers the evolution of open banking, its impact on underwriting and cashflow analysis, and the challenges faced by community banks in adapting to these changes. The guests share their insights on how open banking can enhance consumer experiences and increase competition in the financial services landscape. In this conversation, the speakers discuss the evolving landscape of banking, emphasizing the critical role of data exchange, the importance of building trust with consumers, and the future of autonomous finance. They explore how banks can differentiate themselves by offering better products and services tailored to specific customer segments. The discussion also touches on personal experiences and preferences in financial services, highlighting the need for banks to adapt to changing consumer behaviors and expectations.

    49 min
  • Tech Transformation in Community Finance with Kevin Porter

    In this episode of Counting Change, host Arjun Sahgal and designer Rachel Reid engage with Kevin Porter, CEO of DxO Advisors, to discuss the evolving landscape of credit unions and their technology needs. The conversation covers the importance of modernization, the challenges credit unions face in upgrading their technology, and the key trends shaping the future of financial services. Kevin emphasizes the need for a nimble tech stack, the significance of customer experience, and the necessity for credit unions to lead with business strategy rather than technology. The episode concludes with actionable advice for credit unions to future-proof themselves in a rapidly changing environment.

    32 min
  • How Community Banks are Adapting to Change with DJ Seeterlin

    In this episode of Counting Change, hosts ⁠⁠⁠⁠⁠⁠⁠⁠Arjun Sahgal⁠⁠⁠⁠⁠⁠⁠⁠ and ⁠⁠⁠⁠⁠⁠⁠⁠Rachel Reid⁠⁠⁠⁠⁠⁠⁠⁠ are joined by DJ Seeterlin, Chief Innovation & Strategy Officer of Chesapeake Bank.

    DJ discusses the vital role of innovation in community banking. The episode explores the key innovations that have emerged in recent years, and how community banks can leverage technology to enhance customer experience and serve underserved populations. The conversation also delves into future trends in banking, including the impact of instant payments and open banking, and emphasizes the importance of customer feedback in driving innovation.

    This episode is a must-listen for anyone interested in the intersection of finance, technology, and community service.

    31 min
  • The Perceived Lack of Innovation in Core Banking with Santo Cannone

    In this episode of Counting Change, hosts ⁠⁠⁠⁠⁠⁠⁠⁠⁠Arjun Sahgal⁠⁠⁠⁠⁠⁠⁠⁠⁠ and ⁠⁠⁠⁠⁠⁠⁠⁠⁠Rachel Reid⁠⁠⁠⁠⁠⁠⁠⁠⁠ are joined by ⁠⁠Santo Cannone⁠⁠, a board chair at Tampa Bay Wave and a board member and strategic advisor for several firms.

    Santo discusses core banking and the perceived lack of innovation in it. He explores the functions of core banking systems, the barriers to innovation created by outdated systems, and the hesitancy of institutions to modernize or replace them. Lastly, Santo also touches on the role of technology trends, such as AI and open banking, in shaping the future of core providers.


    ⁠Counting Change⁠ is hosted and ran by employees of ⁠Ascent Platform⁠.

    About Ascent (Bank Version)

    Ascent is the next-generation platform that provides financial institutions with the ability to streamline any and all product applications and forms without disrupting existing systems and processes. Ascent replaces the patchwork of full-stack product applications, static web forms, and PDFs with intelligent applications and forms featuring prefilled data, optional pre-screening rules and logic, and collaborative document collection. Most importantly, the platform learns from every interaction, and uses those learnings to make subsequent experiences more contextual, with fewer questions for the customer and less work for the banker. Using Ascent’s no-code builder, institutions can rapidly configure and deploy beautiful bespoke applications and forms at their own pace.

    For more information, please visit ⁠ascentplatform.io⁠.

    28 min
  • The Fragmentation of Supply Chains in Financial Services with Sarah Howell

    In this episode of Counting Change, hosts ⁠⁠⁠⁠⁠⁠⁠Arjun Sahgal⁠⁠⁠⁠⁠⁠⁠ and ⁠⁠⁠⁠⁠⁠⁠Rachel Reid⁠⁠⁠⁠⁠⁠⁠ are joined by Sarah Howell, Senior Director of Digital Partnerships at Visa.

    Sarah discusses the supply chain of financial services and its significance in the banking industry. She explains that the traditional supply chain in financial services is owned by banks, but with the emergence of fintechs and prepaid cards, the supply chain has become more fragmented. The conversation also touches on the challenges of data fragmentation and the potential of AI in streamlining the supply chain. Lastly, Sarah explores the challenges of managing risk in the financial services supply chain, with a focus on data ownership and governance.

    This episode is a must-listen for anyone interested in the intersection of finance, technology, and community service.

    35 min
  • Innovation for Efficiency with Joseph Mancini

    In this episode of Counting Change, hosts ⁠⁠⁠⁠⁠⁠Arjun Sahgal⁠⁠⁠⁠⁠⁠ and ⁠⁠⁠⁠⁠⁠Rachel Reid⁠⁠⁠⁠⁠⁠ are joined by Joseph Mancini, Chief Operating Officer at BankProv.

    Joseph discusses how innovation can boost efficiency whilst preserving customer experience. The challenges financial institutions face in balancing innovation and customer service, recent innovations in the financial services industry, and the importance of involving customers in the innovation process is also explored. Lastly, Joseph discussed future trends in the industry, including embedded finance, API banking, AI, and real-time payments.

    This episode is a must-listen for anyone interested in the intersection of finance, technology, and community service.


    About BankProv

    BankProv is a subsidiary of Provident Bancorp, Inc. (NASDAQ: PVBC). BankProv is a full-service commercial bank headquartered in Massachusetts. With retail branches in the Seacoast Region of Northeastern Massachusetts and New Hampshire, as well as commercial banking offices in the Manchester/Concord market in Central New Hampshire, BankProv delivers a unique combination of traditional banking services and innovative financial solutions to its markets. Founded in Amesbury, Massachusetts in 1828, BankProv holds the honor of being the 10th oldest bank in the nation. The Bank insures 100% of deposits through a combination of insurance provided by the Federal Deposit Insurance Corporation (FDIC) and the Depositors Insurance Fund (DIF). For more information, visit bankprov.com.

    27 min
  • Bonus: State of the Rate with Robert Davis

    In this special bonus episode of Counting Change, hosts ⁠⁠⁠⁠⁠⁠Arjun Sahgal⁠⁠⁠⁠⁠⁠ and ⁠⁠⁠⁠⁠⁠Rachel Reid⁠⁠⁠⁠⁠⁠ are joined by Robert Davis, President and CEO of The Bridge Companies LLC and also one of Ascent's advisors. With the Federal Open Market Committee decisions happening during recording, Counting Change delves into what the impact on the mortgage lending industry could be.

    The conversation covers Robert's extensive background in finance, the role of the Federal Open Market Committee in setting interest rates, and how technology is transforming the lending landscape. They explore the implications of real-time data on customer monitoring and the potential for loan consolidation as interest rates fluctuate.
    This episode is a must-listen for anyone interested in the intersection of finance, technology, and community service.

    28 min
  • The Pros and Cons of FI Consolidation with Elizabeth Osborne

    In this episode of Counting Change, hosts ⁠⁠⁠⁠⁠Arjun Sahgal⁠⁠⁠⁠⁠ and ⁠⁠⁠⁠⁠Rachel Reid⁠⁠⁠⁠⁠ are joined by Elizabeth Osborne, Chief Operations Officer at Great Lakes Credit Union.


    Elizabeth discusses the pros and cons of FI consolidations. The conversation dives into the motivations behind consolidation, the cultural differences between institutions, the pain points of consolidation, and strategies for successful integration. Elizabeth also explores the importance of member experience during credit union consolidation and the challenges and opportunities it presents.

    This episode is a must-listen for anyone interested in the intersection of finance, technology, and community service.

    35 min
  • The Importance of Collaboration with CUs and Fintechs with Melissa Pomeroy

    In this episode of Counting Change, hosts ⁠⁠⁠⁠Arjun Sahgal⁠⁠⁠⁠ and ⁠⁠⁠⁠Rachel Reid⁠⁠⁠⁠ are joined by Melissa Pomeroy, EVP, Chief Operating Officer at Cooperative Credit Union Association.

    Melissa discusses the importance of collaboration between credit unions (CUs) and fintechs. The conversation dives into the benefits of collaboration for both CUs and fintechs, the challenges of breaking into the credit union industry, and the need for cultural alignment between the two. Melissa also explores the future of collaboration and the role of fintechs in solving the biggest problems faced by credit unions.
    This episode is a must-listen for anyone interested in the intersection of finance, technology, and community service.

    34 min

About Counting Change

From the publisher's feed

Welcome to "Counting Change," where we delve into community finance, credit unions, and fintech. Join us for insightful discussions with experts driving positive change. Explore the impact of credit…