Courier Workshop

Having your business talked about in the right places – for free – is something pretty much every business is after. But how do you go about it? We talk to Jesse Derris, founder of strategic communications agency Derris; Kim Pham, co-founder of Asian food brand Omsom; and Hana Sutch, founder of walking app Go Jauntly, to talk about the tactics to getting press coverage – including tips for doing it yourself or working with a PR agency. File this under 'unmissable'.

How a business interacts and supports its customers is super important to keeping hold of them – and attracting new ones. We speak to James Loach, head of UK customer experience at men's grooming brand Harry's, and Coulter Lewis, founder of lawn care brand Sunday, to dig into the details of how they go about it. Plus, we get the lowdown from Kristen Durham, VP of Zendesk's Startup Initiative, on the essentials every business needs to have in place from the beginning.

Despite positive intentions, achieving pay equity across your business isn't something that'll just happen organically. In this episode, we learn how two companies, Buffer and GrantTree, have brought in innovative approaches to ensuring people are paid fairly, based on their skills, experience and knowledge. We also dig into how you can adapt your compensation structure to achieve pay equity.

Understanding the wants and needs of your customers is essential when you’re creating something. We talked to Katy Marshall, the VP of Pattern Brands, and Ben Witte, the Founder of Recess about how they factored user research into their product development processes. And, we got tips from qualitative research consultant Lucy Morris on how to run focus groups and customer interviews that generate useful and actionable insights.

Everyone knows how important delegating tasks is to growing a business, but plenty of founders find it hard to get out the weeds – whether that's because they don't know how to or just don't want to. We speak to a couple of founders on how they’ve improved their process and get taken through a step-by-step guide to effective delegation from someone who's taught Amazon and the US Army.

Yes we’re getting technical, with a legal issue that’s often ignored by small businesses but one that could come back to bite if you don’t get it right. In this episode we’ll outline how to develop content licensing agreements over the content you use – be that photography, video, social posts or illustrations.

You won't be hiring the right people without a carefully considered and structured interviewing process. Whilst plenty of small businesses opt for more informal and instinctive approaches, if you want to make sure it’s as effective and inclusive as possible, due time and attention needs to be given to it. Here we get into how to go about doing that.

Before you launch a business or a new product, you need to know whether an opportunity exists in the market, how big it might be, and how you can stand out. We chat to two founders on the practical things they did to assess their market, before turning our attention to the importance of nailing down a unique brand positioning.

A critical step for working out a business' environmental impact is working out its carbon footprint. Whilst that might initially seem super complex, time-consuming and expensive, it needn't be. We hear how physical and digital product companies have worked out theirs, along with the creators of some excellent online tools.

Word-of-mouth is one of the most effective ways for a business to acquire new customers – and plenty of businesses bring in referral marketing programs to encourage it. We get into the what, why, when and how of referral marketing with two businesses who have found success with it, and an expert on the subject. Strap in tight.