Disney has four keys for creating happiness. One of those keys is Courtesy. We’ll look at how Disney creates a courteous guest experience, and what it means to you and your organization. We look at Disney's heritage for courtesy, it's languaging, its evolution, and its importance backstage as well as onstage. Your host is J. Jeff Kober, who as a life-long fan and former Disney Institute leader, brings a love of all things Disney to life and work from The Happiest Place on Earth. Be sure to check out our extensive notes/post page at Disney at Work.