Telligen QI Connect's Michael Boyson sits down with retired pharmacists Crystal and Dick Michael to talk about their experience getting the first shot of the Pfizer-BioNTech COVID-19 vaccine. Michael also shares five tips the CDC has for Engaging in Effective COVID-19 Vaccine Conversations for healthcare professionals and pharmacists.

Interested in reading about the vaccine clinic that Crystal and Dick attended? A local Iowa newspaper, The Messenger, published an article titled “An injection of hope” that documents the day over 400 people were vaccinated at Friendship Haven.