At Knowledge 2025, the spotlight is on big announcements and bold innovations—but we’re taking you behind the scene!. 
In this two-part special, we dive into the engine driving ServiceNow’s evolution, with exclusive conversations you won’t hear on the main stage.

In Part 2, Dave, Esmee, and Rob speak with Amanda Joslin, Senior Director of Platform and AI Innovation Product Management at ServiceNow, about the latest announcements from Knowledge 2025. They discuss how AI is being embedded directly into workflows and customer experiences through proactive, intelligent automation.

TLDR
02:09 Introduction of Amanda Joslin and Knowledge 2025
02:48 Rob is confused about seating at large conferences
09:45 Conversation with Amanda Joslin on the main announcements at Knowledge 2025 and the ServiceNow platform
52:20 Kill the Backlog and moving toward a zero-backlog operating model
57:32 Jamaica, sunshine, and the sea

 
Guest
Amanda Joslin: https://www.linkedin.com/in/amandajoslin/

Hosts
Dave Chapman: https://www.linkedin.com/in/chapmandr/
Esmee van de Giessen: https://www.linkedin.com/in/esmeevandegiessen/
Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/

Production
Marcel van der Burg: https://www.linkedin.com/in/marcel-vd-burg/
Dave Chapman: https://www.linkedin.com/in/chapmandr/

Sound
Ben Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/
Louis Corbett:  https://www.linkedin.com/in/louis-corbett-087250264/

'Cloud Realities' is an original podcast from Capgemini