Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates

Crafting a Five Star Guest Experience with Kelley Jones


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Get ready for a knowledge-packed episode! Kelley Jones is the Principal of Kelley Jones Hospitality and a sought after speaker who has spoken at the world's largest conferences. He also works as the President & COO of Hospitality Alliance, and has developed several other successful restaurant organizations. 

On this episode, Kelley and host Zack Oates discuss: 

  • Interactive dining experiences
  • Why service is more important than food
  • The importance of recipe costing
  • Making the guest feel important
  • Delivery
  • More

Thanks, Kelley!


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