Listen here to my conversation with Craig Poile, co-owner of Collected Works, an innovative independent bookstore based in Ottawa, Canada (now closed). We talk, among others things, about a rudimentary webcam-teleconferencing system dubbed ‘Great Talking Head,’ that Craig has set up to get big name authors, such as Julian Barnes and Peter Carey, and their fans, together in his bookstore; about bookseller-publisher relations, in-store writing workshops and print-on-demand.