There is no cookie-cutter look of who can best serve customers in this industry. You can do just as remarkably as the others, even if you don’t have the background for it. Chris Dalzell, owner and Founder of Shoreline Construction, is someone who greatly exemplifies this. With awards and recognitions that show how their experience in the field is second to none, Chris shares the great stories they have created for people with their great customer service. He proves to us that out of the box ideas in the custom home building industry often pay off more than the conventional methods. Chris shares the importance of core values and the four pillars and phases they go through on customer experience. Hear stories filled with champagne parties and of people crying of happiness—all of which, in the name of customer experience in this crazy yet equally insightful ride with Chris.

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