Being able to meet your customers’ expectations and satisfy their needs and wants is paramount to any business growth. Thankful is an artificial intelligence software that enables enterprises to transform their customer service from cost center to revenue driver by delivering personalized, expert automation at scale. We were excited to welcome VP of Partnerships, James Hotson, who cares about customer relationships and experiences as much as we do. James reminds of the importance of customer relationships and experiences and dives into how they work to ensure they offer exceptional experiences to both their clients and their client’s clients.