The Pineapple Powered Podcast

Create Flexible Templates For Better Customer Care

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When time is your most valuable resource, and your customer's experience is a top priority, it can feel like you're being pulled in all directions when you're wading through customer emails.

You can get more time back and still take great care of your customers by creating flexible templates.


  • Why canned responses are garbage and why flexible templates are good to use
  • The "where" and "when" of using flexible templates
  • The checklist you need to make sure every flexible template is flawless.

    • This episode is an audio version of the article 'Create Flexible Templates For Better Customer Care.'


    You can read the article and see any visuals you may have missed⁠ ⁠⁠⁠⁠here⁠⁠.⁠

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    The Pineapple Powered PodcastBy Amber Reynolds, Five Pineapples Consulting