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What defines a thriving working environment within a contact centre? How do you transform spaces into hubs that motivate your teams, encourage collaboration, and drive exceptional customer experiences?

In Episode 5 of our DRIVES model, we explore ‘E’ – Environment.

COVID-19 reshaped the landscape of contact centre dynamics. Remote work emerged as a pivotal force, reshuffling the very notion of a workplace. But what does this transformation mean for your teams and clients?

In this short podcast, we look at how you can create physical and virtual environments that build a truly productive and satisfying work atmosphere.

Please listen, rate, and share – and keep an eye out for Self-Worth, the sixth instalment of our series, where we conclude the DRIVES model and explore the significant outcomes that await those who apply these principles within their contact centres. Coming soon!

Find more useful and essential contact centre development from realitytraining.com