The latest episode of the Digital Adoption Show features Gokul Suresh, Global Head of Growth and Field Marketing, Whatfix and Emily Sheetz on Creating a bridge between work and the future of ways.

12:31 -How do you tackle the friction between people from diverse backgrounds to utilise technology in work?

• Most of our time is spent on a new hire and ensuring that the people are getting on board and understanding the business. We also spend a lot of time making sure that all of our learning materials are up to standard and that the new hire really gets prepared
• You've got people from different speciality areas trying to upskill and develop themselves. You've really just been forced into dealing with this and you can't be technically not savvy anymore. You have to have some willingness to engage with technology to get your work done and stay a good employee and stay connected with your team

36:27 -What do you think would be the future of L&D? What does it look like?

• Every company is a technology company, whether you're in health insurance, medicine, or any number of industries, you are actually in the technology industry, because technology is everywhere, and it is everything
• The pandemic has really proven that, if you're not able to get down with technology, you are at a severe handicap, and become super obsessed with targeted learning
• People are working at a job, and they're not in school. You should learn enough about the people, and deliver learning to them that is relevant and meaningful at the moment of their need

43:38 -How do we provide contextual help to a person so that they can upskill consistently? 

• Digital Adoption technology is so strong in learning principles. The Digital Adoption platform is a virtual assistant next to you who can walk you through a technology or a software application
• It is so extraordinary and practical and also solves so many issues that people have with using new software and the business challenges associated with it
• For Instance, I would have loved to have somebody sit next to me, the first time I got the iPhone, and I didn't even know how to make a call, I would have loved embedded help, where I could say, hey how do I make the call, ask the dumb questions to this technology 

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