Don’t miss this engaging interview with Mary Cole, Infection Control Specialist and Project Manager at The Highlands at Brighton, a skilled nursing facility known for taking in residents others consider hard to place.

She draws upon her 23+ years at the facility to show how a strong culture of compassion, leadership support, and deep patient relationships have created a place where people aren't just cared for — they are truly seen, known, and valued.

Mary provides hope for those who are in long-term care, elevating the standard of care and building loving organizations with teams that lead with care.

Check out the full interview here:  https://youtu.be/pgcKWHn0LU8

Timecodes:

00:44 – The patient population: caring for residents who are difficult to place

3:32 – Culture of compassion: shared values, supporting leaders

10:22 – Building bonds: royal weddings, small moments, emotional connections

13:59 – How Brighton stands out: leadership, respect, and consistent care

16:44 – Why staff investment matters: retaining caregivers who care deeply

19:39 – Encouraging real relationships among residents and staff

21:43 – A loving, person-centered organization

23:59 – Real results from a culture of care26:19 – Memorable moments from nearly 24 years of dedication

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#longtermcare #love #compassion #patientexperience #providerexperience