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In this episode of Give an Ovation, we welcome Jim Knight, a former executive at Hard Rock Cafe who has transformed his experiences into a dynamic career as a speaker and author. Known for his engaging style, Jim blends the charisma of Guy Fieri with the motivational prowess of Tony Robbins.

Zack and Jim discuss:

• The importance of building a rockstar team and cultivating a vibrant culture
• How to create a guest experience that truly resonates
• The significance of accountability and setting clear expectations for team members
• Why investing in talent leads to sustained success over time

Tune in to discover how Jim's unique insights can help elevate your restaurant's guest experience!

Thanks, Jim!